Share this page Print

COVID-19 (Coronavirus): Support for community partners

Page updated: May 25, 2020

The City of Calgary has programs, services and linked resources to help community partners through the pandemic spread of COVID-19 / Coronavirus.

Support for community partners townhall - May 20, 2020


Title: Support for Community Partners
Hide Title: True
VideoID: sX1qg5PsmUA
Play from:
Play to:
Aspect Ratio: 16:9
Show Online: True
List Category: Community Partners
Support for Community Partners

Support for community associations and social recreation groups

The City of Calgary has received confirmation that Alberta Heath Services is allowing community association facilities and amenities to be used for activities currently permitted under Stage 1 of the Government of Alberta's relaunch strategy. Community association facilities and amenities may only be used for the specified activity and must follow provincial requirements. These include but are not limited to:

  • Posting of appropriate signage
  • A collaborative effort between the facility staff and operators offering the activities to determine a cleaning schedule for the facility, including washrooms and high-touch surfaces
  • If there are multiple entrances into the facility, it would be best to designate a single entrance to help monitor the people entering the facility

If you have further questions about operating a service, please visit

CMOH 09-2020, the Provincial Order that originally closed community centres, remains in effect. This Order includes: "public recreational facilities and private entertainment facilities, including but not limited to, gyms, swimming pools, arenas, science centers, museums, art galleries, community centres, children's play centres, casinos, racing entertainment centres, and bingo halls". The ability to fully open community associations will be dependent on the amendment or rescindment of this Order by the Government of Alberta.


May 14:
  • Retail businesses, (clothing, furniture and bookstores etc), all vendors at farmers markets will be able to operate.
  • Museums and art galleries, daycares and out-of-school care, with limits on occupancy, courses can be delivered.
May 25:
  • Personal services like hairstsyling and barber shops.
  • Cafes, restaurants, pubs and bars permitted to reopen for table service only at 50 per cent capacity.
June 1:
  • Additional flexibility for places of worship and funeral services.
  • Day camps and summer school, with limits on occupancy.
  • Flexibility on how in-person post-secondary courses delivered.

COVID-19 relief funding support

On May 11, 2020, City Council approved $6 million in relief funding directed toward community associations and social recreation groups with a Lease/License of Occupation (Council Policy - CSPS011) with The City of Calgary. These funds will support groups to cover a portion of their non-negotiable operating costs.

Neighbourhood partnership coordinators

City of Calgary Neighbourhood Partnership Coordinators are supporting Community Associations during the COVID-19 pandemic response. Community Associations can be in direct contact with their Neighbourhood Partnership Coordinators for support and information.

The Federation of Calgary Communities has additional valuable information and resources for Community Associations.

Learn more about the Federation of Calgary Communities

Apply for funding online

  • Contact your City of Calgary liaison if you require assistance completing the online application.
  • Criteria in the Guidelines for COVID-19 Response Funding from the Community Sustainability Reserve will be used to evaluate funding requests.
  • The deadline to apply for funding for Q2 expenses is June 30, 2020. Applications received after this date will be assessed for funding for Q3 and onward, funds permitting.

Support for non-profit social service organizations

COVID-19 relief funding support

On May 11, 2020, City Council approved $8 million in enhanced funding from the Emergency Resiliency Fund (ERF) for programs and services of Calgary non-profit social service organizations impacted by the COVID-19 pandemic. The ERF will be implemented in two phases:

Phase I - applications that have been submitted to the Social Services Support for COVID-19 or the COVID-19 Community Response Fund and were not successful, or only received partial funding due to limited resources will be reviewed and assessed for funding in this phase.

Phase II - if funds remain after the first phase is complete, information will be posted on and organizations will be able to submit new applications during phase II for programs or services that continue to face increased demand due to COVID-19.

Organizations must be registered as a non-profit organization under the Societies Act or the Companies Act (Alberta), be operating within Calgary city limits and have a track record of effective program or service delivery. Organizations must have the capacity and competency to act/respond in a timely manner once funding is provided.

Funding will be available for initiatives that:

  • Are facing increased or new demand or need to facilitate increased access for service associated with the current COVID-19 response, and an inability to meet the demand with existing resources.
  • Provide immediate support to individuals, families or communities in need.
  • Have a measurable impact on individuals or families through clearly stated objectives and an evaluation plan.

Revised Emergency Resiliency Fund Terms of Reference.

COVID 19 Community Response Fund 

Frequently Asked Questions

My organization has already submitted a proposal to Social Services Support for COVID-19 funding program and/or the COVID-19 Community Response Fund. Do I need to apply to Emergency Resiliency Fund?
If you have already submitted a funding proposal to either or both of the above funding programs and if your project did not receive complete funding, your application will be considered for phase I ERF funding. There is no need to reapply.

My organization hasn't applied to either of the funding streams above. Can I apply for ERF?
If funds remain after phase 1, organizations will be able to apply for phase II funding.

Whats the minimum and maximum that an organization will be eligible for?
There are no minimum and maximum amounts, as each funding proposal is unique and has different scope and reach.

When will decisions be made and communicated to applicants?
Decisions will be made by mid-June. You will be contacted if your organization meets the criteria for phase I ERF funding.

If you have additional questions, email

Calgary Youth Foundation

The spring granting cycle is now open to all youth-driven projects across the city. To be eligible, projects must be located in Calgary, benefit youth in and around Calgary, and be planned and delivered by youth.

Learn more about the Calgary Youth Foundation Grant

Support for Civic Partners and Community Partners

COVID-19 relief funding support

City Council has approved $5 million in targeted funding for current City of Calgary Civic Partners and Community Partners that are significantly impacted by COVID-19 including facility closures, significant decreases in revenue, and ongoing financial challenges while revenue sources take time to stabilize. Further details about this funding will be shared with partners through their Civic Partnership Consultants, and other key City liaisons.

Revised Emergency Resiliency Fund Terms of Reference

Support for arts and cultural organizations

COVID-19 relief funding support

Council has approved $2 million in funding to be directed to arts and cultural organizations through the Calgary Arts Development Authority's (CADA) grant programs. CADA is a City of Calgary wholly owned subsidiary and Civic Partner. Further details on this funding will be provided by CADA.

Revised Emergency Resiliency Fund Terms of Reference

ENMAX payment deferral

If you are finding it challenging to pay your water, waste and recycling utility bill due to COVID-19, please call ENMAX, The City's contracted customer care and billing provider, at (403)310-2010 to discuss payment options.

  • Customers who used less than 2,500 m3 of water in 2019, may request payment deferral for three months from March 18 to June 19, 2020 without penalty or interest.
  • Customers requesting payment deferral who used more than 2,500 m3 in 2019 will be referred by ENMAX to The City for review and decision.

The City encourages customers to pay what they comfortably can during this time to avoid larger bills later.

Customers will not have their water service disconnected for non-payment during this time.

Calgary Chamber of Voluntary Organizations (CCVO)

CCVO (Calgary Chamber of Voluntary Organizations) has a page for non-profit organizations with information and resources about the COVID-19 pandemic.

See COVID-19 resources for nonprofits

Calgary Foundation

The Calgary Foundation has established a program for non-profit and community organizations to support them during the COVID-19 pandemic.

Learn more about the Pandemic Recovery Program