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COVID-19 (Coronavirus): Financial supports

Return to COVID-19 - Support for individuals

The Government of Canada and the Government of Alberta have announced funding and support for people affected by COVID-19. The City of Calgary is providing the following links and details to support people looking for financial information. The City is not the direct service provider.

If you have lost your job and need income:

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You can apply for the Canada Eme​rgency Response Benefit​ if you have been laid off or had your hours reduced due to COVID-19; if you are sick, quarantined, or taking care of a sick family member; or if you cannot work because you are taking care of children or other dependents because their care facility is closed due to COVID-19. The CERB provides $500 a week for up to 16 weeks.

The CERB is for people who have stopped working because of reasons related to COVID-19 and also for people who are eligible for Employment Insurance regular or sickness benefits. People who have used up all their Employment Insurance regular benefits since December 29, 2019 can also apply.

Workers who still have their employment but are not being paid more than $1,000 per month are also eligible.

People who quit their jobs voluntarily are not eligible for the CERB.​

​​​​​​​​​​​Visit the Canada Emergency Response Benefit website​​​​​​​​​​​​​

​​​If you are struggling to pay bills:

Deferring your bills means reducing or skipping your bill payments for a defined period of time. After the deferral, the skipped amount is either added onto the next few bills or is added to the principle amount owed. People will still have to pay these bills eventually and are encouraged to pay as much as they can now to avoid a big bill in the future.

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If you are finding it challenging to pay your water, waste and recycling utility bill due to COVID-19, please call ENMAX, The City’s contracted customer care and billing provider, at 310-2010 to discuss payment options.

  • Residential customers, and small business customers who used less than 2,500 m3 of water in 2019, may request payment deferral for three months from March 18 to June 19, 2020 without penalty or interest.
  • Customers requesting payment deferral who used more than 2,500 m3 in 2019 will be referred by ENMAX to The City for review and decision.

The City encourages customers to pay what they comfortably can during this time to avoid larger bills later.

Customers will not have their water service disconnected for non-payment during this time.

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Most major banks in Canada are offering mortgage deferral.

Please contact your bank if you require a deferral on your mortgage.​

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This is a six-month, interest-free deferral on all student loans from Alberta or from Canada.

No applications are needed.

Other provincial student loans and private financial institutions are not included in this program.​

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On April 6, 2020 Council approved the 2020 Property Tax Bylaws and additional relief measures to support taxpayers facing financial hardship.Property taxes fund City services that are helping Calgarians through COVID-19 pandemic. Citizens and businesses that can pay their property tax on time will be supporting essential services.

Tax payment deadline extended to September 30
The tax payment deadline for 2020 property tax has been extended from June 30 to September 30 without a late payment penalty, providing flexibility during these difficult times.

Budget wisely, join TIPP filing fee-free
The Tax Instalment Payment Plan (TIPP) filing fee has been suspended for 2020. Join TIPP to make budgeting easier or cancel TIPP to increase your immediate cash flow and rejoin later in 2020 without the filing fee. Join TIPP calgary.ca/tipp.

Learn more about municipal property tax relief measures at calgary.ca/propertytax​​

If you have a low or moderate income:

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​​This is a one-time special payment in May 2020, doubling the GST Credit you receive for the 2019-20 benefit year.​

If you already receive the GST Credit, no pplication is needed. You will receive theis benefit if you qualify and if you filed your 2018 taxes.

If you are a parent:

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This benefit provides up to $300 per child, and an average of $550 per family in May 2020.

If you already receive the Canada Child Benefit, You will receive this benefit if you qualify and if you have filed your 2018 taxes.​

If you are a senior:

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​​No application is required

The minimum withdrawal per year from an RRIF has been reduced by 25 per cent for 2020.​

Income taxes

The Government of Canada has extended the deadline to file income taxes until June 1, 2020. People who receive the GST Credit or the Canada Child Benefit should file their taxes by April 30, 2020 to ensure they get future benefit payments on time.

Updates from the Government of Alberta in different languages​


Changes to City Services

Learn about some of the changes to City of Calgary services due to the COVID-19 pandemic.​

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