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Provide Recreation program registration PIN account numbers available immediately

Cut Red Tape


The current Recreation online registration system requires setting up an account and PIN. The PIN can take up to three days to process which prevents users from being able to register for programs right away.

Status: Not feasible


An updated business case has been submitted for funding of a software implementation project. A request for proposal is being developed with enhanced self- serve features including real time account creations. Pending budget approval, the implementation of this software will not be complete until late 2016 or early 2017. This project is deemed not feasible by the Cut Red Tape program end date of June 2015, but will continue to be worked on by Recreation through the 2015-2018 Action Plan budgeting.