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Making a difference: Planning & Development

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Customer service improvements

Planning & Development

The City's ​​Planning & Development department is about building Calgary for everyone. We’re gathering feedback, examining great ideas and removing roadblocks to support Calgarians and development in our city.

What's new


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What's coming


  • ​​​​Online condo applications will launch this summer.

  • By the end of 2019, Council will make a decision on allowing secondary suites in semi-detached dwellings (duplexes).

Past Improvements


Simplified permit fees for home renovations

In January 2019, we made it easier for customers to complete their Residential Improvement Projects (RIP) with a simplified fee structure.

We previously calculated RIP fees based on the renovation cost. Because costs vary, our customers and staff negotiated permit costs, making this a complicated calculation for a routine permit. We now offer standard fees:

​Project ​Cost
​Carport, hot tub, swimming pool, interior renovation, fireplace, retaining wall, deck, existing seco​ndary suite and porch ​$202
​Basement, garage, addition under 400 square feet ​$332
​New secondary suite ​$402
​New backyard suite and additions over 400 square feed ​$1,312

Simplified certificate of compliance when selling a home

In 2019, we launched an all-in-one service for customers who request a certificate of compliance when selling their home. Previously, customers would bring in their Real Property Report (RPR), which we review to ensure all buildings are within property setbacks. If there are issues, we asked the customer to apply for a relaxation and pay another fee - a second process and a second fee.

Now, this is consolidated into one process. Customers pay one fee and make one application. We review the RPR and if needed, we automatically transition the file to a relaxation request at no extra cost.

Obtain a business licence online

As of July 2018, customers can apply for a business licence, update their business details and apply for permits using a single online application. We are the first and only Canadian municipality to enable small business customers to start and manage a new business online.

Providing timeline certainty and transparency with online metrics

As a developer, we know you need some certainty in terms of timelines to help run your business. To that end, The City has launched regular updated online metrics on nine application review processes, providing you with both target and actual timelines.

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We’re listening to you

We want to hear suggestions and ideas from citizens, homeowners, business customers and industry about possible improvements to our services and processes. Please send your suggestions and ideas to civicinnovation@calgary.ca​ or fill out a customer survey when one is provided. 

Visit Civic Innovation YYC for additional options and more information.

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