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Understanding your water utility bill

Your utility statement shows how much water your home uses every month. Your bill can be a great tool to help you reduce water use and save money.

Delivering safe and reliable drinking water, treating wastewater, providing flood protection and maintaining a system of pipes, plants and pumps for a city of 1.2 million is complex. Reading your water utility bill shouldn’t be.

Print guide for reading your water bill

See ourHomeowner Water Guide on How to Read Your Utility Statement.

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Highlights of what you'll see on your new and improved bill:

  • Clarifies the services are provided by The City of Calgary
  • Includes service descriptions with easy to reference icons to show what you pay for
  • Shows wastewater charge as percentage of water usage. Water usage is multiplied by 0.9 to reflect that on average, 90% of treated water is returned to the wastewater system over a 12-month period.
  • Separates wastewater and stormwater services to reinforce they are separate services (formerly shown under one heading "wastewater and drainage")
  • Identifies clearly if the water usage is based on actual meter read or an estimate
  • Uses an easier-to-read font

Water treatment and supplyWater treatment and supply
Pays for the cost of treating and delivering drinking water.

Water treatment and supplyWastewater collection and treatment
Pays for the cost of collecting and treating wastewater.

Water treatment and supplyStormwater management
Pays costs to ensure reliable street drainage, flood protection and river health.


How has your bill changed?

Example of previous utility bill format

Click on the image to see a full size version

Example of New Water Utility Bill

Example of new utility bill format

Click on the image to see a full size version

Example of New Water Utility Bill

How to read your bill

Submitting a meter reading

When you receive your statement, it shows what the meter reading was and whether it was an actual reading or an estimated meter reading.

If you have received an estimate and would like to submit a reading, please contact ENMAX at 403-310-2010. You can also submit a meter reading to ENMAX online.

Concerns with your water bill or water service

The City contracts ENMAX to provide billing and customer care for water services. ENMAX reads the water meters, produces the bills and provides customer care services on The City’s behalf.

For billing questions, contact ENMAX online or call 403-310-2010.

If you need to set up a new water account, visit Accounts and Billing.

For problems related to water and wastewater services such as:

  • Water meter appointments
  • Water quality issues
  • Sewage backups
  • Catch basin concerns
  • Water construction activities
  • Water pressure issues
  • Water main breaks
  • Overland flooding

Please call 311 or submit an online request.

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