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Residential multi-family water rates

Multi-family customers live in a complex like apartments, condos, townhouses or any building with five or more units physically attached.

If you live in a multi-family complex you may have:

  • A meter on a meter tree located in a neighbouring unit; or
  • The complex has one meter for all units, under the responsibility of a property manager

If you are unclear about which services are your responsibility:

Please review your ENMAX bill or check with ENMAX Customer Care.

You can also check with your condo or management company to see if water utility charges are included in your monthly fees.

Water accounts and billing

The City contracts ENMAX to provide billing and customer care for water services. For bill questions, contact ENMAX Customer Care.

See how to set up a new water account, visit Accounts and billing.

For other common billing questions, see the following page:

2019 to 2022 water rates and service charges

Your water, wastewater and stormwater rates and service charges are changing.

In 2019, multi-family customers will see an increase of 2.1 per cent for water, wastewater and stormwater.


Residential Multifamily Water Rates

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What do my rates and charges pay for?

Your water, wastewater and stormwater rates and service charges pay for a water system that provides some of the best drinking watering the world.

They help ensure your water utility, now and for years to come, can reliably deliver and safely treat your water while protecting the source of our drinking water – our rivers.

  • Water rates and service charges
    Pays for the cost of treating and delivering drinking water.
  • Wastewater rates and service charges
    Pays for the cost of collecting and treating wastewater.
  • Stormwater service charge
    Pays for the costs to ensure reliable street drainage, flood protection and river health.

How to read your utility bill

Water charges are calculated by the number of days on your ENMAX bill. The number of days billed can vary, however it is typically 28-30 days.

Average water use in Calgary - A single person in a home uses seven cubic metres (m3) of water or 7,000 litres every month.

To see an example bill and learn about the rates and charges, visit Understanding your monthly utility bill.

For more information on how the City sets rates and service charges, see our Water Utility Rates FAQ.

How to read your water meter

Your water meter can be a great tool to help you monitor your water use.

Learn How to Read your Water Meter.

Learn more about how water meters work, visit Water meters.

Save water and money

You pay for the amount of water you use, so by using less water, you can save money.

Use your monthly bill to better help you understand how you use water and what service charges you pay for. Learn how to read your water bill.

Suspect you have a leak? Find troubleshooting tips at Water leaks and basic repairs.

There are also many ways to conserve water inside and outside your home: