Business customer email submission FAQs
In the coming months and over the next several years, more and more City of Calgary services for business customers are being made available online, including assessment, permitting, approvals and licensing. All of these services will be accessible through a single account called myID that business customers will be able to manage online.
The delivery of online services provides an option to "self serve" as an alternative to conducting transactions in person or by mail, phone, fax or other existing means.
A valid email address is required to register an account. Without a valid email address, individuals from your business will not be able to register for online services with The City.
The registration system uses email verification to protect confidential information from unauthorized users. Email verification enables a safe and secure registration process.
Complete the submission process online by filling out the form available from calgary.ca/businessemail.
A business identifier is a unique number associated with your business. It can be found on your Business Assessment Notice, Business Licence or on other correspondence you receive from The City.
When individuals from your business attempt to register for online services with The City, approval requests will be sent to this email account. This email should belong to an authority on the business side who can accept/reject such requests coming from other individuals with the business. The City considers this the "primary" contact.
Accessing services online is optional, therefore you may decline to provide the information. If you wish to decline, simply do not respond to this request. If, however, you want to be able to access services online, the process is mandatory.
There are approximately 60,000 business customers that interact with The City of Calgary in one or more ways including businesses that are assessed, businesses that require licensing, businesses that apply for development and/or building permits, businesses that do work for The City, and so forth. These businesses are being contacted in stages according to whether an upcoming new service is relevant to them.
Council has made it a priority to make assessment, permitting, approvals and licensing services available online. Customers are also asking for online services (2008 Development & Building Approval Customer Satisfaction Survey). This priority is captured in the approved 2009-2011 Planning, Development & Assessment business plan and budget. Accordingly, City Administration is moving forward with several projects that will make it easier for Calgarians and Calgary businesses to conduct their daily business with us.
Specific information about new online services will be communicated directly to the verified business email address. Other marketing and communication tools may also be used when new services are about to launch, including bulletins and newsletters, correspondence with industry associations, The City's website, and social media tools such as Facebook.
Inquiries may be directed to 311. If necessary, they will direct you to the appropriate group to assist.
A trade name is the name you operate your business under.
It will take approximately two business days for our systems to be updated with the information you have provided.
Planning Services Centre
We are experiencing higher than normal volumes and longer wait times. We appreciate your patience while our agents answer your questions and review your applications.
If you are trying to reach us, please select only one method of contact for your inquiry. Multiple inquiry services at the same time can increase volumes and wait times. For applications, we encourage the use of our online system as the timelines for drop-off and online submissions are the same.
Monday - Friday*
8 a.m. - 4:15p.m. (Mountain Time Zone)
*closed on statutory holidays
COVID-19 changes to services