Caution | Covid-19

The Municipal Emergency Plan remains activated to respond to the COVID-19 pandemic. Wear a mask and get vaccinated.

COVID-19 Information Get vaccinated

Business customers - submit your email address

Business customers can access online services using myID​.

You can also submit an e-mail address to allow employees to register with myID on behalf of your business.

See the Business customer e-mail submission FAQs for more information.

Note: The City of Calgary takes technical, contractual, administrative and physical security steps to protect all contact information from unauthorized access, maintain data accuracy and enable the correct use of information. The City does not share, rent, lease or sell personally identifiable information from this (survey/email/campaign) to others; all information gathered through The City of Calgary is stored accordingly and is not available for public viewing and is also in accordance with the Freedom of Information and Privacy Act Section 33 (c).

If you communicate directly with The City of Calgary by email, phone or letter, The City of Calgary may collect and store a record of your communication. The City of Calgary may also use your communication information to respond to your issues and inquiries.

The information collected will be used solely for the review and improvement of customer related programs. If you have any questions about the collection and use of this information, you may contact the Planning Services Centre at 403-268-5311.

Planning Services Centre

We are experiencing higher than normal volumes and longer wait times. We appreciate your patience while our agents answer your questions and review your applications.

If you are trying to reach us, please select only one method of contact for your inquiry. Multiple inquiry services at the same time can increase volumes and wait times. For applications, we encourage the use of our online system as the timelines for drop-off and online submissions are the same.

Monday - Friday* 
8 a.m. - 4:15p.m. (Mountain Time Zone)
*closed on statutory holidays

Live chat:


COVID-19 Service Changes - Application drop-off
3rd floor, Municipal building
800 Macleod Trail SE

COVID-19 updates:
COVID-19 changes to services

We do regular research with businesses to better understand the outlook and viewpoint of the business community. If you are a business owner, leader or manager, join our online business research panel, Business Perspectives.