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Corporate Administration

What we do

We consist of the City Manager, City Solicitor, City Clerk and Chief Financial Officer, and fulfil legislated duties for The Corporation as well as provide high quality professional services to the public and other city departments.

Strategic Direction

  • Corporate Administration’s outcomes support Council’s direction and are aligned with Council’s Fiscal Plan for Calgary, the 2020 Sustainability Directi​on, and other relevant policies and long-term plans.
  • The City through the Chief Financial Officer’s Department (CFOD) continually monitors debt levels and credit ratings to identify and mitigate financial risks.
  • The City through the CFOD is currently working on an update of the Long Range Financial Plan to influence The City’s ability to achieve a more sustainable long-term financial future.

2012 – 2013 Accomplishments

  • The City of Calgary and the Government of Alberta signed the first Memo of Understanding in June 2012 related to establishing a City Charter legislation for The City of Calgary.
  • A set of Model Governance Documents was developed to guide Council’s oversight for The City’s wholly-owned subsidiaries such as ENMAX.
  • A process for The City of Calgary to respond to the Government of Alberta’s development of consultation tools for the upcoming review of the Municipal Government Act (MGA) has been developed.
  • Accommodated increased demand for services during and as a result of the 2013 flood while also addressing priority matters and transactions.
  • Coordinated all flood insurance recoveries related to the hail storm of 2012 and the flood of 2013.
  • Enhanced the transparency of municipal government through the use of technology. Key initiatives included relocation of legislative meetings during the flood, mobile streaming of Council and Committee meetings, and improved online access to historical legislative decisions.
  • Implemented upgraded version of financial systems (PeopleSoft) to provide more efficient processes and enhanced functionality.
  • Responded to several federal government audits (non-resident withholding taxes, and donations receipting under the Income Tax Act) with no or minimal adjustments.
  • Provided support to identify efficiencies and measure the social and economic benefits of new and existing programs being offered to citizens of Calgary and the most vulnerable.
  • Advised City Council on and advocated for various Provincial legislative amendments including the creation of the City Charter, Municipal Government Act amendments and numerous proposed Bills.
  • Provided leadership and guidance regarding flood recovery including the 2013 Flood Recovery Framework and reporting.

Improving how we deliver services

  • Enhanced client service and reduced document production time by creating new standard agreements.
  • Process enhancements, realignment and consolidation of staff resources, leveraging supply chain upgrades, and leveraging technology in Accounts Payable, Tax & Receivable, and Treasury have resulted in significant progress towards more efficient service delivery. Further productivity gains are expected to be realized in 2014 resulting in the full achievement of targeted gains.
  • A citizen-focused cultural strategy has been developed to reinforce the organization’s commitment to working together – with citizens and across the organization – to deliver efficient and effective services that positively impact citizen-experiences and community outcomes.
  • A process for The City of Calgary to respond to The Government of Alberta’s development of consultation tools for the upcoming review of the Municipal Government Act (MGA) has been developed.


Total Gross Budget 2014 - $86.9M
Tax Supported Net Operating Budget 2014 - $72.6M


Corporate Admin Operating Budget 


2014 Capital Budget - $3.5 M


Corporate Admin Capital Budget 


Flood 2013

The Law Department has dedicated resources to The City’s Flood Recovery Steering Committee and Task Force to ensure that corporate security, insurance, risk and legal issues are identified and considered as part of the corporate flood recovery and approved resiliency work.

What services do we provide?


2014 Net Operating Budget - $17M

  • We provide legal, corporate security and risk and claims management advice to the Mayor and Council, City Manager, General Managers and business units to help protect The City’s interests for all Calgarians.
  • We provide legal expertise on real estate, planning and development, environmental, financial, intellectual property, assessment, tax, freedom of information, contract, municipal law, and legislative matters.
  • We represent The City in lawsuits and quasi-judicial proceedings and conduct prosecutions.
  • We investigate, adjust, collect and settle claims made by and against third parties.
  • We purchase and administer insurance coverage for The City.
  • We provide security services to protect The City’s staff, visitors, information and assets.

DID YOU KNOW? The Visitor Management Centre was established by the Corporate Security division to provide information, emergency assistance and safewalks to all visitors and employees of the Municipal Complex.

City Clerk’s Office (Clerk’s)

2014 Net Operating Budget - $12.3M
  • We manage the legislative process for The City of Calgary in accordance with the provincial Municipal Government Act and Calgary City Council’s Procedure Bylaw.
  • We manage and conduct all civic census, enumeration and election functions.
  • We manage and respond to requests for information from the public under the Freedom of Information and Protection of Privacy Act (FOIP).
  • We ensure all City Council and Committee meetings are accessible and decisions are available to the public.
  • We manage the Quasi-Judicial Boards, including accepting appeals and scheduling hearings regarding business and property assessments, appeals dealing with subdivisions and developments, and licence and community standards filings.
  • We provide support to Council, the Mayor’s Office and the Corporation in the area of citizen recognitions and protocol.
  • We manage the corporate records program and maintain City archives.

DID YOU KNOW? In 2013 over 900 Census workers used mobile data collection tablets for the first time, enhancing data collection and reducing administrative burden.

Chief Financial Officer’s Department (CFOD)

2014 Net Operating Budget - $36M

  • We provide financial leadership so that The City is a well-managed organization that is financially sound, accountable, trusted and transparent in managing the public purse.
  • We collect taxes, manage a $2.7 billion investment portfolio, cash management, accounting, payables and receivables, and treasury. This includes handling more than $9 billion in operating and capital transactions, and managing over 400,000 property tax accounts.
  • We coordinate Supply Management for The City. We process over $1.6 billion in purchase orders, issue over $70 million in inventory, and operate 50 warehouses and fuel sites.
  • We coordinate and assist in the development of strategic business plans, budgets, forecasts, financial reporting and performance measures for all City Departments.

DID YOU KNOW? eBill will be available to citizens in 2014 as one of the Mayor’s “Transforming Government” initiatives. Customers will be able to view and pay corporate invoices online.

City Manager’s Office (CMO)

2014 Net Operating Budget - $7.2 M

  • The City Manager’s Office enables the City Manager to advise and inform City Council on the operations and affairs of The City, and to lead a well-run, citizen-focused organization.
  • We provide guidance in corporate governance and support senior staff in making sure Council decisions are coordinated and implemented into City services.
  • We analyze public policy and develop approaches related to our provincial and federal governments, and oversee risk and issue management.
  • We focus on sustainability in decision-making and prioritization, and provide support and coordination to the Mayor and Council for such initiatives as regional planning.

DID YOU KNOW? The City Manager’s Office has engaged over 4,000 employees since September 2012 to develop a citizen-focused cultural strategy. Each Business Unit and many front line teams have provided direct input. In addition, a series of Citizen Conversation events allowed 100 citizens to participate in the same engagement activities.