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Corporate Services

What we do

The Corporate Services (CS) Department plays a dual role in delivery of services to citizens and employees. First, CS delivers business support services to other business units on a cost recovery basis. Second, CS is responsible to govern related Council and administrative policies to achieve the best interests of the organization. Corporate Services continues to provide high value services while managing costs and will not be increasing internal fees in this business cycle.

In this business planning cycle, CS will be focusing on its operating principles of:

  • providing cost effective and efficient services;
  • managing corporate assets to minimize risk and optimize triple bottom line benefits to The Corporation and citizens;
  • delivering quality and accessible services to customers and citizens; and
  • providing a safe work environment where employees are engaged and productive.

CS interacts with citizens through 311, CITYonline and It has responsibility to provide and maintain affordable housing, supports economic prosperity by providing a steady supply of serviced industrial land and sells surplus City-owned land. It exercises oversight for project and asset management practices and generates geographic, energy and imagery data to support informed decision making. In support of client service delivery, CS provides the tools and technologies to connect citizens to The City and employees to each other. CS supports the attraction, recruitment and retention of employees, provides safe and appropriate workspaces for employees, and acquires, maintains and manages vehicles for most business units.

Tax Supported Net Operating Budget 2015-2016

CS Tax Supported Net Operating Budget 

2015-2019 Capital Plan: $927 million

CS 2015-2019 Capital Plan: $927 million

CS business units

  • Corporate Properties & Buildings (CPB)
  • Customer Service & Communications (CSC)
  • Fleet Services (Fleet)
  • Human Resources (HR)
  • Information Technology (IT)
  • Infrastructure & Information Services (IIS)
  • Office of Land Servicing & Housing (OLSH)

Corporate Services aligns with all five Council Priorities.

Services we provide

  • Affordable Housing
  • Asset & Base Mapping
  • Business Technology Solutions
  • Corporate HR Services
  • Creative Services
  • Customer Service, 311 & Research
  • Data & Rights of Way Access
  • Engineering & Energy Management
  • Fabrication & Welding Services
  • Field Surveying Services
  • Fleet Acquisition
  • Fleet Maintenance & Repairs
  • Geographic Data & Analysis
  • HR Consulting to Business
  • HR Service Centre
  • Information and Communications Technologies
  • Land Servicing
  • Pay Services
  • Project & Asset Management
  • Public & Employee Engagement & Communications
  • Real Estate Sales & Marketing
  • Real Estate Services
  • Safety & Training Services
  • Strategic Business Technology Planning
  • Workplace Facility Asset Management
  • Workspace Solutions

Read the complete 2015 – 2018 business plans and budgets.