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Business plans and budgets 2012-2014: Corporate Services

On Nov. 29, Council approved the 2012-2014 business plans and budgets. Below is a summary of Corporate Service’s approved plan and budget. For more details view Corporate Services Plans and Budgets.

What we do​

Corporate Services connects Calgary’s citizens and businesses with The City and its services. Our services help to establish and enable communities and to improve the quality of life for all Calgarians. Specifically, we provide affordable housing units, develop/sell industrial and business park lands and other properties surplus to The City’s needs; connect to citizens through 3-1-1 phone, e-mail and web-based inquiry and request services; engage citizens through the and websites and various social media channels; provide opportunities for participatory democracy through citizen engagement opportunities and satisfaction surveys; make available City information and services through innovative e-Government strategies and service channels; and enable City operations through corporate real estate and facilities, marketing and communications, fleet vehicles and equipment, human resources, information technology, telecommunications, survey and map information products, engineering and energy technical, and corporate asset and project management frameworks, products and services.

Achieving Council's priority areas

Corporate Services will help achieve Council’s priority areas by continuing to provide:

  • serviced industrial lands, affordable housing, and disposition of surplus real estate for City services and public benefit;
  • strategies, programs and services that support City employees and maintain The City as an employer of choice;
  • infrastructure, asset and project management frameworks that optimize The City’s capital investments;
  • opportunities for public participation;
  • products and services that reduce energy consumption, cost, and greenhouse gas emissions; and
  • innovative and effective business processes, technology and management frameworks that lead to less “red tape” and increased efficiencies.

Highlights of Council’s approval (Nov. 29, 2011)

Council approved the following key changes to Corporate Services’ proposed business plan and budget:

  • Reduced property tax rate by 0.3% by eliminating Pay-as-you-go funding from the Tomorrow’s Workplace Program by drawing $31.8 million instead of $28.8 million from the reserve for future capital.

Key trends and issues

  • Changing labour market and workforce demographics leading to increased attrition and hard-to-recruit positions;
  • Unfunded inflation leading to limitations on service delivery;
  • Public expectation for participatory democracy, citizen engagement, and access to City information;
  • Commitment to environmental stewardship through use of renewable energy and sustainable infrastructure; and,
  • Growing Infrastructure gap, aging assets and declining facility condition index.

Approved business plan and budget

For more details view Corporate Services Plans and Budgets.

Net operating budget ($ millions)

The table below shows tax-supported budget amounts.

Business Unit
Corporate Properties & Buildings (CPB)
Customer Service & Communications (CSC)
Fleet Services* (FLEET)
Human Resources (HR)
Information Technology (IT)
Infrastructure & Information Services (IIS)
Office of Land Servicing & Housing (OLSH)
(*) = Funded by non-tax sources including fees and other revenues.

Department operating expenditures

The chart below shows total spending by this department.


Engagement input

From February to May 2011, more than 23,000 participants provided their input on City services, values, priorities and trade-offs through the Our City. Our Budget. Our Future. engagement process.

Examples of what was heard

  • Increased efficiencies and reduced red tape;
  • Improve communication, engagement, and access to data;
  • Green The City and reduce our ecological footprint; and,
  • Improved city services through quality city staff engagement.

Examples of how input was used

  • Reduce janitorial service costs through alternative service delivery, $300,000 annual savings;
  • Develop e-government strategy, public available City information products, and enhanced City engage! Policy;
  • Use a ‘Green Building Index’ to measure reductions in energy consumptions and Green House Gas emissions;
  • Develop customer-centric services and service level agreement based shared services; and,
  • Enhance workforce and recruitment strategies for a more competitive labour market.

Budget increases and reductions

Examples of reducing costs with improved efficiencies

  • Same or enhanced central print services through alternative service delivery, $750,000 annual savings; and,
  • Freeze internal service rates at 2011 levels and respond to growing demand; more output for same or less cost.

Examples of budget increases

  • Allocate departmental increases to non-salary (e.g. energy and fuel) related inflation increase, operating cost of capital implementations, and Council’s Fiscal Plan; and,
  • One-time funding for increased web applications and improved infrastructure asset management practices.

Examples of budget reductions with service impacts

  • Reduce consultant services budgets with potential impacts to project ‘time to complete’ timeframes.
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