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Service plans and budgets

Service plans and budgets

The City uses a multi-year service planning and budgeting approach to outline how we provide and fund services that meet the needs of our citizens and businesses. This approach allows us to find a balance between supporting the needs of Calgarians with The City’s long-term financial sustainability.

For the 2019-2022 cycle, we moved to a service-based model of planning and budgeting – developing plans and budgets by service instead of organizational structure. The City’s 61 services are what matter most to citizens and we want to provide transparency on the cost of those services, the value citizens receive for their tax dollars and how we are investing in our services.

The One Calgary 2019-2022 Service Plans and Budgets describe how we will address ongoing challenges, implement Council’s direction for the next four years, and move a step closer to achieving our long-term vision of making life better every day for Calgarians.

One Calgary


Over the past few years, we have been working towards becoming One City, One Voice through our common vision, purpose, values and brand.

Now, we are working together as “One” for “Calgary”. Better serving citizens, communities and customers and doing it in a way that is cohesive and collaborative is what One Calgary is all about.

Moving towards the service-based view of our plans and budgets allows us to better explain what we offer citizens and how the individual services are performing. That’s why we called the 2019-2022 service plans and budgets, One Calgary.

Other related plans and budgets