Caution | State of local emergency renewed until August 13, 2021

Get Coronavirus (COVID-19) updates and information on closures, cancellations and service changes.

Coronavirus (COVID-19) updates View our closures and service changes

Zero-Based Review Program

Zero-Based Review Program

Continuous improvement through service reviews

What is a zero-based review?


The Zero-Based Review (ZBR) Program complements The City’s other continuous improvement activities by adding a periodic, more thorough review of whether the right services are being provided in the right way.


Thorough reviews of services are conducted periodically. Learn how and why we do zero-based reviews.

Completed Reviews

A number of zero-based reviews have been completed. View the final reports. ​