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Zero-Based Review Program

Zero-Based Review Program

Continuous improvement through service reviews

What is a zero-based review?


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The Zero-Based Review (ZBR) Program complements The City’s other continuous improvement activities by adding a periodic, more thorough review of whether the right services are being provided in the right way.

Overview

Thorough reviews of services are conducted periodically. Learn how and why we do zero-based reviews.

Completed Reviews

A number of zero-based reviews have been completed. View the final reports. ​

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