Get updates on changes to City services and closures.

View COVID-19 info and support


Collections is responsible for the collection of City of Calgary receivables, including business tax, Business Improvement Area (BIA) tax​, property tax, and corporate invoices​.

  • ​The Alberta Municipal Government Act (MGA), regulations and City of Calgary bylaws provide the legislative authority to impose collection activity.
  • A collection officer will take appropriate action as necessary to collect the balance in full.

Contact Credit and Collections

When making an inquiry please quote your invoice number, roll number or business identifier (BID) number.

Method​ ​​Details
Method: ​Phone: Details: ​403-268-2507
Method: ​Email: Details: Credit and Collections
Method: ​Hours of operation: Details: ​Monday to Friday, 8 a.m. to 4:30 p.m.


​​​​​​​​​More finance information


Accounts payable

Credit - including credit application

Invoices from The City

Contact Finance