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Office of the Mayor

Even Smarter City Hall


Our modern and efficient government will be better — for you, every day. We will speak in a collective, accountable and clear voice to ensure Calgarians can understand the services we deliver and the value they give. Inclusion of all Calgarians, from all backgrounds, walks of life and beliefs is paramount. Calgary must be a city that works for all Calgarians and every citizen.


Improving City Hall

A city is a city because of its people. The relationship between City Hall and citizens needed work. Under Mayor Nenshi's leadership, The City implemented initiatives to find efficiencies and cut red tape, making our partnership stronger, and building towards a city that better serves its citizens. The City works for you; we’re here to make your life better— every day.

Planning and development

Smart, sustainable growth— done right— ensures our Calgary will continue to prosper— now, and for future Calgarians. In the past, The City and the development industry had a conflicted relationship. The new way of doing business is together; we’ll address issues of mutual concern and meet the needs of citizens and developers alike. Mayor Nenshi will continue to advocate for a bigger, bolder City.


Big accomplishments require big vision— and a big voice. Mayor Nenshi has worked effectively with other orders of government to successfully bring projects that will change the face of our city. The Green Line, the Southwest Ring Road, improved City Charters and continued integrated emergency services all help make Calgary a world class place to live. Our city has its best champion in our mayor.


Improving City Hall

The way that City Hall operated was out of touch with regular citizens. Under Mayor Nenshi's leadership, The City is implementing initiatives that make it easier to interact with Calgarians, and which will result in a City that ultimately better serves its citizens.


  • The rate of yearly tax rate increases dropped from 7.9% in 2010 to 0% in 2017
  • Pushed Administration to find $325 million in efficiencies and reductions in the 2014-2018 Budget
  • Cut Red Tape Program that saved $14,675,355 & 143,516 hours of Staff & Public's time
  • Transforming Government program implemented to encourage a culture of constant improvement at The City of Calgary
  • Implemented Zero Based reviews of City Business Units – so far finding over $50 million in annual savings and more efficient service delivery
  • Set aside $45 million to set-up the Municipal Non-Residential Phased Tax Program to cap business non-residential tax increases to 5% in 2017 and set aside another $45 million do do the same in 2018
  • Oversight of The City's top 25 major infrastructure projects from 2011-2017 resulting in all projects coming in at or under budget
  • Changed regulations to allow for Food Trucks
  • Supported the rebuild of the Planning, Development and Building permits front counter and additional customer service training for staff
  • New multi-year budget process with greater community engagement and citizen-focused performance metrics and goals
  • Hired a new City auditor and allocated the resources and freedom to do the job
  • Implemented a new Audit Committee structure which includes more members of the public, providing greater public oversight
  • Consolidated the business tax & the nonresidential property tax – phase-in complete by 2019, this makes Calgary competitive and comparable to other major Canadian cities without a business tax
  • Publish more detailed minutes of Council meetings with Council member voting records and video record available online of the meetings
  • Council pay now reviewed through the Council Compensation Review Committee, a committee of citizens at arms-length from Council
  • Established the Council Innovation Fund to quickly implement pilot projects and experiments in policy and programs
  • Reform of the Calgary Combative Sports Commission
  • Initiated discussion regarding a City Charter for Calgary, will provide The City with greater autonomy, flexibility, power and authority to deliver services to citizens. It will allow The City and the province to define new ways of working more effectively together in a broad range of areas.
  • Supported the launch of the Citizen Dashboard 
  • Many permits and services now online via ePermits
  • Supported, through the Mayor's Civic Engagement Committee, the development of City Hall 101
  • Develop a new process to appoint citizens to City Boards, Committees and Commissions
  • Established Engage Calgary to facilitate better public engagement on City projects

Planning and development

The City and the development industry used to have a relationship fraught with animosity. By working together to address issues of mutual concern, we are meeting the needs of citizens and developers alike. Mayor Nenshi will continue to advocate for a bigger, bolder City.


  • Implemented the transforming Planning process in 2012 to reform the planning system and that process now evolved into the nextCITY series of initiatives which includes projects like:
    • the Main Streets Program
    • Transit Oriented Development planning
    • Establishing developer fund plans: 6 Area Structure Plans ("ASPs") were completed by 2015 totalling 4,700 hectares in 11 communities in Calgary (The City has 27 to 30 years of planned land supply) ASPs completed are the Glacier Ridge ASP, the Haskayne ASP, and Nose Creek ASP.
    • Customer service and process improvements
    • This work helped inform the 2015-2016 Off-Site Levy Bylaw negotiations with industry which led to the new Off-Site Levy Bylaw (described below)
  • New Off-Site Levy--supported by Industry and passed unanimously by Council--where greenfield areas cover the full cost of growth by 2018 (ie: eliminated the "Sprawl Subsidy")
    • As a result of the Off-Site Levy Bylaw, Industry and City administration developed a comprehensive industry work plan to:
      • Conduct continual Process Improvements
      • Implement a New Community Growth Strategy with the growth Management Overlay ensure sustainable & contiguous growth
      • Implement an Established Area Strategy
      • Review our industrial Land Strategy
  • The East Village nearly built out & development of a Victoria Park Master Plan underway
  • New Guidebooks for both Established and Greenfield communities
  • New communities automatically zoned for a secondary suites
  • Adoption of six-storey wood-frame buildings(previously, wood-frame construction was limited to four-storey buildings) this is an innovative way to make housing more affordable for Calgarians by making it easier and cheaper to build six-story housing complexes.
  • $34 million fund established to repair and maintain The City's inventory of heritage assets including renovation of Historic City Hall
  • Preserved the historic McHugh House for public use in Humpy Hollow Park in Beltline
  • Improved public notices for development and zoning changes including launching the new, easy to use and understand Planning and Development Map

Flood protection and mitigation

The flood in 2013 changed our city in remarkable ways. Mayor Nenshi's leadership during that critical time and his advocacy for more resilient infrastructure has made us a better city. We can meet whatever challenge is thrown our way.


  • Established with Council the Expert Management Panel on River Flood Mitigation
  • Established a Flood Mitigation Capital Program that includes:
    • New Flood Mitigation Barriers
    • Program of building Flood Recovery Erosion Controls & Riverbank Stabilization
    • Stormwater System Improvements
    • Bridge Improvement at 12 Street SE & 9 Ave SE
    • Gravel Bar & Bank Stabilization Projects
    • Sanitary System improvements in Roxboro & Sunnyside Flood Protection for the Calgary Zoo
    • Glenmore Dam Infrastructure Improvements – Upgrade to Dam Gates
  • Supporting the Government of Alberta's Springbank Off-Stream Reservoir project
  • Joined the Rockerfeller Foundation's 100 Resilient Cities program to assist Calgary in developing an Urban Resilience plan to handle future shocks both chronic and acute
  • Repeatedly reiterated that the highest capital priority for the City is Flood Mitigation


Mayor Nenshi has ushered in a new era of accountability, accessibility and transparency at City Hall.


  • Established the Office of the Ethics Advisor & the Integrity Commissioner
  • December 2014 Council approved the Code of Conduct for Citizen Members for the appointed to Council Established Boards, Commissions and Committees which is a new policy to ensure accountability with appointees. Citizen members appointed to Council established Boards, Commissions and Committees will now be held to the same ethical conduct standards as Members of Council and members of City Administration.
  • In 2013, Council passed the Mayor's proposal to create a new Ethical Conduct Policy for Members of Council and the new Gifts​ and Benefits Policy for Members of Council
  • Council adopted the Disclosure Policy for Members of Council, a policy based largely on Mayor's Office practice. The policy restores (and builds upon) the previous Council practice (from 1972 to 2000) of having Council members disclose their real estate holdings. The policy requires that Council members and their immediate family members disclose their real estate and financial holdings along with any outside employers. The disclosure registry, launched in early 2015, improved transparency and helped to clarify any pecuniary interests.


Mayor Nenshi has worked effectively with other orders of government to successfully bring projects that will change the face of our city - like the Green Line, the Southwest Ring Road and City Charters - to reality. Calgary has its best champion in our mayor.


  • Advocated successfully with the Province for the 911 Service to remain an integrated service with Fire, Police and EMS all together in one service
  • Successfully Advocated for $1.53 billion from the Provincial government for the Green Line LRT Project
  • Successfully Advocated for $1.53 billion from the Federal Government for the Green Line LRT Project
  • Successful advocacy in support of reaching a Southwest Ring Road Agreement between the Government of Alberta and the Tssu T'ina Nation in 2014
  • Advocated for reform of the Local Authorities Elections Act to change Campaign Finance
  • Successfully worked with the Big City Mayors' Caucus and the Federation of Canadian Municipalities for increased Federal investment in affordable housing in decades: $11.2 billion over the next 11 years
  • Successfully worked with the Big City Mayors' Caucus and the Federation of Canadian Municipalities for increased Federal spending on Public Transit
  • Successfully advocated with the Provincial Government for the development of a City Charter for Calgary
  • Successfully advocated for the province to introduce further harm reduction services to address the opioid overdose crisis, including medically supervised consumption services in Calgary.
  • Jointly drafted the intergovernmental strategy to reduce opioid overdose deaths working with the City of Vancouver, the City of Edmonton and the Federation of Canadian Municipalities' Big City Mayor's Caucus
  • Advocated to the federal and provincial governments for an appropriate municipal role for the coming legalization of recreational cannabis

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This content represents the personal views and opinions of the Mayor and should not be taken as a statement of policy of The City of Calgary. The inclusion of any external content does not imply endorsement by The City of Calgary.