Customer Service & Communications
To lead and fulfill The City’s communication and customer service functions in order to educate, involve and positively impact the understanding and behavior of Calgary’s citizens, stakeholders and employees.
We are leaders in communication. We help build value, reputation and trust for The City of Calgary.
The Engage Team supports the Engage Policy and Engage Framework, which are in place to ensure The City sets a standard of excellence when working with citizens and stakeholders by following engagement best practices consistently across The Corporation. Citizen and stakeholder input helps City leaders and decision makers better understand the perspectives, opinions and concerns of people potentially impacted by City decisions.
311 / Citizen Services
A single point of contact for local government information and non-emergency services. Whether you're a resident, a business owner, or a visitor, your connection to The City is at your finger tips.