Media Relations

The City of Calgary values the role the media plays in keeping citizens informed. We have a team of communications professionals to work with you to answer your questions and set-up inte​rviews with appropriate subject matter experts.

All news releases are posted on The City of Calgary Newsroom.

After hours

Telephone: 403-828-2954

For emerging incidents that impact public safety or essential City services, call 403-828-2954 to reach an after-hours representative.

Please note: Email inquiries and online forms received after-hours will be actioned the next business day.


Inquiries handled through The City's Transportation Department include:

  • Calgary Transit
  • Roads maintenance *Seasonal After Hours snow & ice control direct telephone: 403-268-1521
  • Roads construction
  • Traffic issues (calming, light standard timing, reports/studies, pedestrian crossings)
  • Vehicle and pedestrian bridges
  • The City's Cycling Strategy & our Cycling Coordinator
Submit Inquiry Online
Email us:​
Call us: 403-828-2954

Community Services

Inquiries handled through The City's Community Services Department include:

  • Calgary Community Standards (formerly Animal & Bylaw Services)
  • Calgary Emergency Management Agency (CEMA)
  • Calgary Fire Department (non-incident related inquiries i.e. Fire Safety Prevention Week)
  • Calgary Neighbourhoods, formerly Community & Neighbourhood Services (City programs​)
  • Livery (Taxi & Limousine Commission/TLAC)
  • Calgary Housing
  • Calgary Recreation - Arts & Culture
  • Calgary 9-1-1
  • Calgary Recreation (facilities & programs)

Submit Inquiry Online

Email us:​

Call us: 403-828-2954

Utilities & Environmental Protection

Inquiries handled through The City's Utilities & Environmental Protection Department include:

  • Environmental initiatives (Greenhouse Gas Reduction Plan)
  • Waste & Recycling Services (blue, black and green carts, and waste management facilities)
  • Water Services & Water Resources (water main breaks, treatment facilities, Glenmore Reservoir)

Submit Inquiry Online​

Email us:​

Call us: 403-828-2954

Planning & Development

Inquiries handled through The City's Planning & Development Department include:

  • Building Services (building code safety/inspections, construction starts, business licenses, Marijuana grow operations/designated medical marijuana properties)
  • Supporting business revitalization
  • Water Services & Water Resources (water main breaks, treatment facilities, Glenmore Reservoir)
  • Growth Strategies (long term planning, citywide policy, Heritage Authority/Heritage Planning & Properties)
  • Community Planning (Land Use Planning & Policy)
  • Construction values (permit values)
  • Secondary Suites

Submit Inquiry Online

Email us:​

Call us: 403-828-2954

General Inquiries

Contact The City's Corporate Media Relations Department for all general inquiries including:

  • 311 data/statistics
  • 2013 Flood Resiliency
  • Assessment
  • City Budgets & Business Planning
  • City Clerk's office (elections)
  • City Manager's office
  • Corporate Finance & Administration
  • Corporate Law
  • Corporate Properties (Plus 15, Municipal Complex)
  • Corporate Security
  • Human Resources
  • Information Technology

Submit Inquiry Online​

Email us:​

Call us: 403-828-2954

Additional Media Contacts

Calgary Police Service

Media Relations
Tel: 403-428-7979

Mayor's Office
Tel: 403-268-5622

Office of the Councillors
Tel: 403-268-2430