Calgary Police Service

Robbery - prevention and reporting

Robberies are defined as theft with a violent component. Robberies are crimes that target both people and businesses and include an element of violence. The following​ tips will help reduce the risk of personal injury and increase the potential of bringing the culprit to justice. Read additional information on commercial robberies.

If you are involved in an emergency situation, call 9-1-1 only when safe to do so. Remember, your own safety is the number one priority.

To report a robbery that had already happened, please call the non-emergency line at 403-266-1234 or report a crime online​

Preventing a robbery

The best way to prevent a robbery is to adhere to the Crime Prevention Through Environmental Design (CPTED) guidelines.

  • Ensure that windows are not covered over by signs or merchandise.
  • Cash registers should be located so as to allow a clear view for passing motorists, pedestrians and police officers. In the event of a robbery, a store employee will be able to note the car's description and direction of travel more easily.
  • If your business is equipped with video surveillance, ensure the system is working and the camera is aligned with the cash register and/or doorway area.
  • Do not keep large amounts of cash on the premise.
  • Use a drop safe or night deposit. When making night deposits have someone with you, stagger your delivery times and routes, and do not carry money in sight.

During a robbery

  • Stay calm.
  • Obey the robber's commands.
  • Consider all firearms to be loaded.
  • Look at the robbers - notice details to aid you in describing them and their weapon. Note age, weight, height, clothing, tattoos or scars.
  • Watch the direction the offenders leave in - if they use a vehicle, try to note the license plate number.
  • Do not follow.

After a robbery

  • Call the Police immediately! Dial 9-1-1. If calling the police puts you at risk, wait until it is safe.
  • Provide the requested information to the call taker.
  • Protect the crime scene. Keep customers or other employees away from the area of the store where the robbery occurred.
  • Ask witnesses to wait until the Police arrive.
  • Lock the door until the police arrive.
  • Do not touch anything.
  • Save any notes that were used - do not handle it or let others handle it.
  • Provide requested information to the Police when they arrive.


In an emergency always call 911

Non-emergency 403-266-1234