Caution | State of Local Emergency declared

The City has declared a State of Local Emergency to respond to the COVID-19 pandemic. Wear a mask and get vaccinated.

COVID-19 Information Get vaccinated

COVID-19 - Service exemptions

Page updated: August 16, 2021

We are excited to welcome you back and are working hard to reopen all of our services and facilities. However, due to operational or resourcing constraints some City service may take longer than others.

Below is a list of City services that are have not yet resumed their full service. 

Animal services


Service Status update Status information
Service: Lost or impounded cats and dogs Status update:

Open with restrictions

Status information: The Animal Services Centre remains open to the public with restrictions on who can visit in-person.
Service: No Cost Spay/Neuter program Status update:

Temporarily suspended

Program anticipated to resume in November 2021.

Calgary Transit


Face coverings are required on the transit system. For up to date transit information, visit calgarytransit.com

Fair Entry


Service Status update Status information
Service: Fair Entry Status update:

Open with restrictions 

Both Fair Entry locations are open with regular hours. Municipal Building and Village Square library have physical distancing requirements and capacity limits within the sites.

 

If you would like to apply for Fair Entry, you can apply onlinemail-in/fax-in, using a drop-box or by visiting our locations. Call 311 or email FairEntry@calgary.ca for inquiries.

 

Festivals and Events


Service Status update Status information
Service: Festival and events Status update:

Open with recommendations 

The application process involves a review from Event Services as well as other City departments and event-planning partners from the province. We have condensed our 90-day application process to 30 days.

 

We recommend that events with more than 150 participants control to access their site, that masks be worn, and that close contact tracing is incorporated into Event Management Plans. Visit Calgary.ca/Festivals and Events for more information

Municipal Building services


There is limited access to the Municipal Building. Visitors will be directed to one of two doors where security staff will help direct them.

Service Status update Status information
Service: Council meetings Status update:

Open with restrictions

Status information:

  • Remote participation (live webcast) by members of the public will remain in place and is encouraged.  
  • Members of the public can make a written submission or register to speak via phone using the Public Submission Form.
  • If members of the public wish to attend a meeting in person, COVID-19 protocols remain in place in the Municipal Complex and Council Chamber.
City of Calgary Archives Status update:

Open with restrictions

Access by appointment only. Appointments available Tuesday to Thursday 10 a.m. – 12 p.m. or 1 p.m. – 3 p.m. Contact the Archives via email, phone 403-368-8180 or regular mail to book an appointment.
Service: Freedom of Information and Protection of Privacy (FOIP) Status update:

Open with restrictions

Status information: We've temporarily closed the FOIP front counter. Applicants can download forms online and submit online or by mail.
Service: Encroachments Status update:

Open with restrictions

Status information: In-person appointments are not resuming at this time. We are accepting Encroachment applications by email.

Parks and outdoor spaces


Service Status update Status information
Ralph Klein Park Building Status update:

Partially open

The building is closed but the park and public washrooms are open. Masks are required in the washrooms. Physical distancing is recommended.
Service: Cemeteries Status update:

Open with restrictions 

Status information:
Cemeteries are open with physical distancing recommended. The Administration Office at Queen’s Park Cemetery is closed to walk-in inquiries, but open to essential services by appointment only. Masks are required during appointments at the Administration Office. Please call the Administration Office for inquiries
Inglewood Bird Sanctuary Status update:

Partially open

Status information:

The Nature Centre will be open from Friday to Sunday, 10 a.m. to 4 p.m. Masks are required when inside the Nature Centre and public washrooms. The outdoor space at The Sanctuary is open. 

Plus 15 network


Service Status update Status information
Plus 15 network Status update:

Partially open

Please refer to the Plus 15 map to see which sections are not yet open to the public.

Recreation facilities and bookings


Some services and facilities have reduced capacity. Visit Recreation facility status.

Service Status update Status information
Arenas Status update:

Select arenas are now open

Status information:

Select arenas are available for bookings.

Public Skate and shinny and skating lessons are not currently available. 

Service: Pools, weight rooms and cardio Status update:

Open

Pools, weights, and cardio amenities are open can be used without appointments. 

Instructor-lead fitness classes require appointments.

Service: Leisure Centres Status update:

Open

Pools, weights, and cardio amenities are open and can be used without appointments. 

Instructor-lead fitness classes require appointments.

Arenas available for booking.

City-owned, partner-operated recreation facilities (e.g. YMCAs) Status update:

Check with partners

Status information:

Outdoor pools - visit Calgary Outdoor Swimming Pool Association for more information: 

Please visit the websites listed below for details on opening dates and health and safety information:

Visit YMCA for their re-opening update.

Transportation and road services


Service Status update Status information
Service: Roads and traffic permit counter Status update:

Open with restrictions

Status update:The front counter is closed. You can apply for permits online or by phone.

Youth Employment Centre


Service Status update Status information
Service: Youth Employment Services Status update:

Open with restrictions

The Youth Employment Centre is open to in-person and remote employment services by appointment only. To schedule an appointment, call (403) 268-2490 or sign up online by visiting www.YouthEmploymentCentre.ca

 

If you don't see information about a City service you want, contact 311


Recreation

Register for recreation programs and view our facilities.

Parks

Visit Calgary's beautiful parks. Physical distancing is still recommended.

Transit

Get the latest updates on transit information.  

Provincial COVID-19 related information

Government of Alberta
Information on public health orders, COVID-19 cases, updates from the Chief Medical Officer and financial support.
Alberta.ca/covid19

Information on the vaccine program
Alberta.ca/vaccine

Government of Canada
Information on travel advisories, Canadian borders, economic and financial support.
Canada.ca/covid19

Learn more about what The City's COVID-19 task forces are doing to help us get through the crisis.

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