Caution | COVID-19

Get Coronavirus (COVID-19) updates and information on City facility and service reopening.

Coronavirus (COVID-19) updates Provincial Health Measures

COVID-19 - Changes to City services and facilities

Page updated: June 18, 2021

See what City of Calgary services and facilities are open or closed. This includes services like Calgary Transit, pet adoptions and licensing, and planning and development approvals.

The following City of Calgary service changes are in place due to the COVID-19 / Coronavirus pandemic:

COVID-19 Face Coverings Bylaw

Face coverings must be worn in City of Calgary facilities including recreation centres, City Hall and other City of Calgary buildings.

Animal services


Service Status update Status information
Service: Cat trap program Status update:

Open

The cat trap program has now resumed, subject to regular procedures.
Service: Lost or impounded cats and dogs Status update:

Open with restrictions

Status information: The Animal Services Centre remains open to the public with restrictions on who can visit in-person.
Service: No Cost Spay/Neuter program Status update:

Temporarily suspended

Program anticipated to resume in November 2021.
Service: Pet licensing
Status update:

Open

Pet licence renewals or purchases can be completed online and in person.

Calgary Transit


Calgary Transit is temporarily reducing the frequency for some routes. Get the latest updates on changes to Calgary Transit service.

Service Status update Status information
Service: Bus services Status update:

Open with restrictions

Status information: Bus routes will have fewer trips throughout the day, and you may experience longer wait times. Some routes have been temporarily suspended. Face coverings must be worn on public transit.
Service: CTrain Status update:

Open with restrictions

Status information: C-Trains are running with reduced frequency and you may experience longer wait times. Keep two metres away from your fellow passengers. Face coverings must be worn on public transit.

Fair Entry


Service Status update Status information
Service: Fair Entry Status update:

Open with restrictions 

Both Fair Entry locations are open with regular hours. Municipal Building and Village Square library have physical distancing requirements and capacity limits within the sites.

 

If you would like to apply for Fair Entry, you can apply onlinemail-in/fax-in, using a drop-box or by visiting our locations. Call 311 or email FairEntry@calgary.ca for inquiries.

 

Festivals and events


Service Status update Status information
Festivals/Events permits Status:

Open with restrictions

COVID-19 has changed requirements and processes for festivals and events that require City permits or will be held on City land. Events must meet the latest provincial and City requirements.

 

We continue to work with Alberta Health Services to understand what requirements and processes will be in place for this summer. Events must meet provincial and City requirements.

 

Please check COVID-19 updates for Festivals and Events.

Municipal Building services


There is limited access to the Municipal Building. Visitors will be directed to one of two doors where security staff will help direct them.

Service Status update Status information
Service: Tax questions desk Status update:

Open

Status information:
Service: Enmax desk Status update:

Open

Status information:
Service: Fair Entry counter Status update:

Open

Status information:
Service: Cashiers Status update:

Open

Status information:
Service: Planning and Development Drop-off Status update:

Open

Status information:
Service: Council meetings Status update:

Open with restrictions

Status information:

You can participate in public meetings and hearings by:

Service: Corporate Records and Archives Status update:

Open with restrictions

Status information: We've temporarily closed the Archives and Records front counter.

Researchers can submit archival research requests via email, phone 403-368-8180 or regular mail.
Service: Freedom of Information and Protection of Privacy (FOIP) Status update:

Open with restrictions

Status information: We've temporarily closed the FOIP front counter. Applicants can download forms online and submit online or by mail.
Service: Encroachments Status update:

Open with restrictions

Status information: In-person appointments are not resuming at this time. We are accepting Encroachment applications by email.

Parks and outdoor spaces


Service Status update Status information
Devonian Gardens Status update:

Partially open

Status information:

The gardens are open, with physical distancing and face coverings required. Playground remains closed.

Ralph Klein Park Status update:

Partially open

The building is closed but the park is open with physical distancing.
Service: Free activities and programs Status update:

Open

Status information: Free programs are being offered at locations across Calgary. Registration may be required.
Playgrounds Status:

Open

Status information: Playgrounds are open. Current Alberta Health Orders and Guidelines must be followed, and you’re strongly encouraged to practice proper hand hygiene before and after use.
Wading pools, spray parks and outdoor pools Status update:

Select openings with restrictions

Select locations are re-opening June 19. Capacity will be limited with physical distancing requirements in place.
Playfields Status update:

  Open for bookings

Playfields are now open for bookings beginning June 1, 2021. Please follow all provincial public health restrictions.
Service: Cemeteries Status update:

Open with restrictions 

Status information:
Cemeteries are open with physical distancing. Users are expected to adhere to current provincial guidelines. The Administration Office at Queen’s Park Cemetery is closed to walk-in inquiries, but open to essential services by appointment only. Please call the Administration Office for inquiries.
Parks and Pathways Status:

Open

Status information:
Parks bookings Status update:

Open with restrictions 

Status information:
Picnic sites Status update:

Open

Status information:
Inglewood Bird Sanctuary Status update:

Partially open

Status information:

The Nature Centre, the building on site that houses the washrooms interpretive displays and drinking fountains, is currently closed but the sanctuary is open with physical distancing.

Fire pits Status:

Open

Status information: SSelect parks have temporary free-to-use fire pits.

Planning and Development services


Service Status update Status information
Service: Development Applications Review Status update:

Open with restrictions

Status information: Stay informed about the developments in your neighbourhood and across The City by accessing the online Development Map. You can request an online appointment to review application documentation by emailing propertyresearch@calgary.ca.
Service: Planning and Development Counter Status update:

Open with restrictions

Status information:

We're accepting applications by drop-off or online. We also have a new digital intake process for large scale development permits, land use amendment applications and outline plans.

Service: Permits and business licenses Status update:

Open with restrictions

Status information: You can apply online for development permits, building permits or business licenses. You can also drop off you applications at the Planning and Development counter.

We're also deferring and waiving some fee payments in 2020.
Service: Construction and inspections Status update:

Open with restrictions

Status information: We're continuing inspections. We may conduct the inspection through video or by an in-person visit (using physical distancing).
Service: Development appeals Status update:

Open with restrictions

Status information:

If you disagree with an application decision, an appeal can be filed through the Subdivision and Appeal Board (SDAB) or Municipal Government Board (MGB), depending on the type of appeal. Visit the board websites for the latest information on their office closures.

 

Please note that the deadline for filing an appeal still applies. 

 

Appeals can be filed within an application’s Appeal Period. To find which appeal board to file with, please view the application in the Development Map (under the Status Tab).

Service: Property research Status update:

Open with restrictions

Status information:

To obtain historical records or information you can call 311 or go online to make a property research request. Once a Records and Information Management rep starts your request, you will be provided a telephone number for future appointments (if applicable).

 

The majority of viewings are complete through temporary digital access (larger requests are complete in person). Walk-ins are not accepted at this time.

Plus 15 network


Service Status update Status information
Plus 15 network Status update:

Partially open

Effective Feb. 8, 2021, the Plus 15 will be partially opened to coincide with the easing of provincial COVID restrictions. Please refer to the Plus 15 map to see which sections will be open to the public.

Recreation facilities and bookings


Some services and facilities have reduced capacity. Visit Recreation facility status.

Service Status update Status information
Arenas Status update:

Select openings with restrictions

Status information:

Select arenas are open for bookings.

 

Skating lessons, public skate and shinny are currently unavailable.

Arts Centres Status update:

Closed

Status information:

Registration is now open for art day camps that start July 5.

Service: Registered programs Status update:
  Open

Registration is now open for programs including swimming lessons beginning July 5, 2021. 

Athletic parks Status update:

Select openings with restrictions

Select athletic parks are open for bookings.
Service: Pools, weight rooms and cardio Status update:

Select openings with restrictions

Select pools are now open for swimming and fitness appointments.

 

Appointment booking is now available.

Calgary Soccer Centre Status update:

Openings with restrictions

Status information:

Outdoor and Indoor fields are open for bookings. 
 

Drop-in soccer, games and walking track are not available.

City-owned, partner-operated recreation facilities (e.g. YMCAs) Status update:

Check with partners

Status information:

Please visit the websites listed below for details on opening dates and health and safety information:

Visit YMCA for their re-opening update.

Golf Status update:

Open

Golf courses are now accepting bookings for up to four players. Masks must be worn when you are inside the clubhouse. Only one person per power cart unless you are in the same household.
 

Registration for golf lessons and programs is now open.
 

League play has resumed

Disc golf courses Status update:

Open

Status information:
Disc golf courses are open with physical distancing in place.
Skateparks Status update:

Open

Status information:
Skateparks are open with physical distancing in place.
Tennis courts Status update:

Open with restrictions

Status information:
Tennis courts are open to drop-in and singles booking only at this time.
Calgary AfterSchool Status update:


Select openings with restrictions

Select virtual Calgary AfterSchool programming run by our partners is continuing. Please view Calgary AfterSchool program website to view current schedule .

 

In-person program is being offered at Bob Bahan only.

Free activities and programs Status update:

Open

Status information:
Registration for free programs is now open
Day Camps Status update:

Open

Status information:
Registration is open for outdoor active, outdoor art, and sailing camps.

Surplus store


Service Status update Status information
Surplus store Status update:


Open with restrictions

The store is closed. We are continuing the online auction and vehicle sales. Please view online our Surplus Catalogue & Public Auctions for more details.

Transportation and road services


Service Status update Status information
Adaptative Roadways / lane closures program Status update:

Open

The Adaptive Roadways Program (ARP) is continuing to increase the spaces available for Calgarians to safely walk, run, skateboard and cycle.
Service: Roads and traffic permit counter Status update:


Open with restrictions

Status update:The front counter is closed. You can apply for permits online or by phone.

Waste and recycling


Service Status update Status information
Service: Blue cart pickup Status update:

Open

Status information:

Blue carts are collected weekly

Service: Green cart pickup Status update:

Open

Green carts are collected weekly.
Service: Black cart pickup Status update:

Open

Status information: Black carts are collected once every other week.
Service: Electronics recycling Status update:


Select openings with restrictions

Status information:
Some electronics recycling depots may have reduced hours or be closed until further notice. Contact the location directly to confirm hours of operation prior to dropping off your electronics.
Service: Donati​on bins and charities Status update:


​ Select openings with restrictions

Status information:

Some charities may not be accepting donations right now. Before donating your items:

  • Call ahead and make sure the location is open and is accepting items.
  • If a location is closed, consider holding onto items as they will need them later on to keep running their charitable causes.

Compost giveaways

Status update:

 Open with  restrictions

Compost will be available for pickup, by online appointment only, from May 10 to June 26 at Shepard and Spyhill landfills during operating hours. Book your appointment

Water services


Service Status update Status information
Service: Erosion and Sediment Control applications Status update:

Open

Fully available

Youth Employment Centre


Service Status update Status information
Service: Youth Employment Services Status update:

Open with restrictions

The Youth Employment Centre is open to in-person and remote employment services by appointment only. To schedule an appointment, call (403) 268-2490 or sign up online by visiting www.YouthEmploymentCentre.ca

 

If you don't see information about a City service you want, contact 311

Provincial COVID-19 related information

Government of Alberta
Information on public health orders, COVID-19 cases, updates from the Chief Medical Officer and financial support.
Alberta.ca/covid19

Information on the vaccine program
Alberta.ca/vaccine

Government of Canada
Information on travel advisories, Canadian borders, economic and financial support.
Canada.ca/covid19

Learn more about what The City's COVID-19 task forces are doing to help us get through the crisis.

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