Caution | Covid-19

The Municipal Emergency Plan remains activated to respond to the COVID-19 pandemic. Wear a mask and get vaccinated.

COVID-19 Information Get vaccinated
Official web site of The City of Calgary

COVID-19 Status of City Services

Page updated: January 14, 2022

Below is a list of City services impacted by COVID-19. This page will be updated frequently to identify service changes.

City services and facilities on this page

Animal Services

Service Status update Status information
Service: Lost or impounded cats and dogs Status update:

Open with restrictions

 Status information: The Animal Services Centre remains open to the public with restrictions on who can visit in-person.
Service: No Cost Spay/Neuter program Status update:

Temporarily suspended

  

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Calgary Transit

As with all areas of The City of Calgary, Calgary Transit is experiencing staffing impacts as a result of the rapidly-spreading COVID/Omicron variant. Slight adjustments to service were made on Monday, January 10 to reduce impacts to service due to Operator absenteeism. Impacts to the customer experience were minimal as only a few trips on some routes were changed/removed. This week, absenteeism due to COVID/Omicron continues to trend upward so Calgary Transit is preparing for additional service changes on Monday, January 17. 

All customer information tools (website, social media, and app) will be kept up-to-date so anyone using Transit services can access information quickly and plan their trip accordingly. Customers will be directed to the website at Calgarytransit.com/service-updates and to use the trip planning/schedule tool on the website before they head out even if they are regular Transit users.  

Customers who are unable to use online tools can contact the Call Centre at 403-262-1000 to speak with a customer service agent for support on trip planning or schedule information.   

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Fair Entry

Service Status update Status information
Service: Fair Entry Status update:

Open with restrictions 

Both Fair Entry locations are open with regular hours. Municipal Building and Village Square library have physical distancing requirements and capacity limits within the sites.

 

If you would like to apply for Fair Entry, you can apply online, mail-in/fax-in, using a drop-box or by visiting our locations. Call 311 or email FairEntry@calgary.ca for inquiries.

 

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Festivals and Events

Service Status update Status information
Service: Festival and events Status update:

Open with recommendations 

The application process involves a review from Event Services as well as other City departments and event-planning partners from the province. We have condensed our 90-day application process to 30 days.

 

We recommend that events with more than 150 participants control to access their site, that masks be worn, and that close contact tracing is incorporated into Event Management Plans. Visit Calgary.ca/Festivals and Events for more information

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Municipal Building services

There is limited access to the Municipal Building. Visitors will be directed to one of two doors where security staff will help direct them.

Service Status update Status information
Service: Council meetings Status update:

Open with restrictions

Status information:

  • Remote participation (live webcast) by members of the public will remain in place and is encouraged.  
  • Members of the public can make a written submission or register to speak via phone using the Public Submission Form.
  • If members of the public wish to attend a meeting in person, COVID-19 protocols remain in place in the Municipal Complex and Council Chamber.
City of Calgary Archives Status update:

Open with restrictions

 Access by appointment only. Appointments available Tuesday to Thursday 10 a.m. – 12 p.m. or 1 p.m. – 3 p.m. Contact the Archives via email, phone 403-368-8180 or regular mail to book an appointment.
Service: Freedom of Information and Protection of Privacy (FOIP) Status update:

Open with restrictions

 Status information: We've temporarily closed the FOIP front counter. Applicants can download forms online and submit online or by mail.
Service: Encroachments Status update:

Open with restrictions

 Status information: In-person appointments are not resuming at this time. We are accepting Encroachment applications by email.

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Parks and outdoor spaces

Service Status update Status information
Ralph Klein Park Building Status update:

Partially open

The  Environmental Education Centre is closed to the public and only open to those who have made a booking for a school program or event, or with the Prairie Sky Cemetery administration office. Visitors aged 12 years plus 10 weeks and over who have a booked event or private appointment with the Prairie Sky office must provide the Alberta vaccine record with QR code, recent negative COVID-19 test or a valid medical exemption letter to gain entry. 

 

The park and outdoor public washrooms are open. Physical distancing is required. Masks are recommended in the washrooms.
Cemeteries Status update:

Open with restrictions 

 Status information:

Cemeteries are open with physical distancing required. The Administration Office at Queen’s Park Cemetery is closed  to walk-in inquiries, but open to essential services by appointment only. Visitors aged 12 years plus 10 weeks and over who have booked an appointment must provide the Alberta vaccine record with QR code, recent negative COVID-19 test or a valid medical exemption letter to gain entry.Masks are required during appointments.


Please call the Administration Office with inquiries.
Inglewood Bird Sanctuary Status update:

Partially open

Status information:

The Nature Centre will be open Saturday to Sunday, 10 a.m. to 4 p.m. To enter this facility, including to use the indoor washroom, visitors aged 12 years plus 10 weeks and older must provide the Alberta vaccine record with QR code, recent negative COVID-19 test or a valid medical exemption letter to gain entry.  Masks are required when inside the Nature Centre.   

 

Outdoor portable washrooms are available and do not require proof of vaccine to access. 


The outdoor space at The Sanctuary is open. Physical distancing is required.  

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Plus 15 network

Service Status update Status information
Plus 15 network Status update:

Partially open

 Please refer to the Plus 15 map to see which sections are not yet open to the public.

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Recreation facilities and bookings

To enter all City-operated recreation facilities or participate in recreation programming, customers aged 12 years plus 10 weeks and older must provide proof of COVID-19 vaccination (including a QR code), negative test result or medical exemption letter. Personal identification that matches the vaccine record is also required for all adults 18 and over.

Face coverings must be worn while inside City of Calgary Recreation facilities except while doing physical activity.

Service Status update Status information
Arenas Status update:

Select arenas open

Status information:

Select arenas are available for bookings.

Public Skate and shinny are not currently available except at Leisure Centres. See drop-in schedule.

Skating lessons are available for registration.
Service: ​Pools, weight rooms and cardio Status update:

Open

See web page for facility hours, locations and schedules.

Pools, weights, and cardio amenities are open can be used without appointments.

Instructor-lead fitness classes require appointments.
Service: ​Leisure Centres Status update:

Open

Village Square Leisure Centre:
Aquatic amenities open Fridays and Saturdays only
All other amenities open with existing business hours: See schedule
Drop-in instructor-led fitness classes require appointments.
Arenas are available for booking and Public Skate/shinny hockey. See drop-in schedule.
 

Southland Leisure Centre:
Aquatic amenities open Saturdays and Sundays only
All other amenities open with existing business hours: See schedule
Drop-in instructor-led fitness classes require appointments.

Arenas are available for booking and Public Skate/shinny hockey. See drop-in schedule.
Calgary Soccer Centre Status update:

Open

Status information:

Indoor and Outdoor fields are open for booking.
Arts Centres Status update:

Open

Status information:

See web page for facility hours and schedule
Registered Programming Status update:

Open

Status information:

All registered programs and swim classes are proceeding, subject to instructor availability and in line with public health orders.  

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Transportation and road services

Service Status update Status information
Service: Roads and traffic permit counter Status update:

Open with restrictions

 Status update:The front counter is closed. You can apply for permits online or by phone.

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Youth Employment Centre

Service Status update Status information
Service: Youth Employment Services Status update:

Open with restrictions

The Youth Employment Centre is open to in-person and remote employment services by appointment only. To schedule an appointment, call (403) 268-2490 or sign up online by visiting www.YouthEmploymentCentre.ca

 

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If you don't see information about a City service you want, contact 311

Contact 311

Recreation

Register for recreation programs and view our facilities.

Learn more

Parks

Visit Calgary's beautiful parks. Physical distancing is still recommended.

Learn more

Transit

Get the latest updates on transit information.  

Learn more

Provincial COVID-19 related information

Government of Alberta
Information on public health orders, COVID-19 cases, updates from the Chief Medical Officer and financial support.
Alberta.ca/covid19

Information on the vaccine program
Alberta.ca/vaccine

Government of Canada
Information on travel advisories, Canadian borders, economic and financial support.
Canada.ca/covid19

Learn more about what The City's COVID-19 task forces are doing to help us get through the crisis.

COVID-19 Task Forces
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