COVID-19 - Changes to City services
Page updated: September 2,2020
See which City of Calgary services are available during Stage 2 of the Government of Alberta Relaunch Strategy. This includes services like Calgary Transit, pet adoptions and licensing, and planning and development approvals.
To see which which City facilities are closed, open or are reopening soon, visit City of Calgary - Facility Closures and Reopenings.
The following City of Calgary service changes are in place due to the COVID-19 / Coronavirus pandemic.
City Services on this page
If you don't see information about a City service you want, contact 311
Contact 311
Animal services
| Service | Status update | Status information |
|---|---|---|
| Service: Cat trap program | Status update: Temporarily suspended |
Status information: If the stray cat appears unhealthy and you are able to handle it, please take it to the closest vet clinic. |
| Service: Lost or impounded cats and dogs | Status update: Open with restrictions |
Status information: The Animal Services Centre remains open to the public with restrictions on who can visit in-person. |
| Service: No Cost Spay/Neuter program | Status update: Temporarily suspended |
Status information: All previously scheduled appointments are now canceled and indefinitely postponed. |
| Service: Pet licensing |
Status update: Open (online only) |
Status information: Pet licence renewals or purchases can be completed online. |
| Service: Pet adoptions |
Status update: Open |
Status information: There are no restrictions. Please respect guidelines when coming to the facility by using hand sanitizer and physical distance oneself from others. |
Calgary Transit
Calgary Transit is temporarily reducing the frequency for some routes. Get the latest updates on changes to Calgary Transit service.
| Service | Status update | Status information |
|---|---|---|
| Service: Bus services | Status update: Open with restrictions |
Status information: Bus routes will have fewer trips throughout the day and you may experience longer wait times. Some routes have been temporarily suspended. About half of the seats on our buses will be blocked off with signage to promote physical distancing. |
| Service: C-Train | Status update: Open with restrictions |
Status information: C-Trains are running with reduced frequency and you may experience longer wait times. Keep two metres away from your fellow passengers. |
Fair Entry
| Service | Status update | Status information |
|---|---|---|
| Service: Fair Entry | Status update: Open |
Status information: Fair Entry offices are open at the Municipal Building and Village Square. Services are also available online or by phone. |
Libraries
| Service | Status update | Status information |
|---|---|---|
| Service: Calgary Public Library meeting rooms | Status update: Open with restrictions |
Status information: Some library locations are now open as part of Stage 2 of the Alberta Relaunch Strategy. See the Library's Path to Reopening. |
Municipal Building services
There is limited access to the Municipal Building. Visitors will be directed to one of two doors where security staff will help direct them.
| Service | Status update | Status information |
|---|---|---|
| Service: Tax questions desk | Status update: Open |
Status information: |
| Service: Enmax desk | Status update: Open |
Status information: |
| Service: Fair Entry counter | Status update: Open |
Status information: |
| Service: Cashiers | Status update: Open |
Status information: |
| Service: Planning and Development Drop-off | Status update: Open |
Status information: |
| Service: Council meetings | Status update: Open with restrictions |
Status information: You can participate in public meetings and hearings by:
|
| Service: Corporate Records and Archives | Status update: Open (online and phone only) |
Status information: We've temporaily closed the Archives and Records front counter. Researchers can submit archival research requests via email, phone 403-368-8180 or regular mail. |
| Service: Freedom of Information and Protection of Privacy (FOIP) | Status update: Open (online only) |
Status information: We've temporarily closed the FOIP front counter. Applicants can download forms online and submit online or by mail. |
Parks and recreation
View a list of open and reopening facilities, services and programs including golf courses, arenas and lesiure centres. Visit Recreation Phased Reopening.
You can also find the status of other City facilties including parks and playgrounds at City Facility Closures and Reopenings.
| Service | Status update | Status information |
|---|---|---|
| Service: Day Camps | Status update: Open |
Status information: Registration is open for outdoor summer Day Camps. |
| Service: Free summer programs | Status update: Open |
Status information: Free summer programs begin July 6 at locations across Calgary. Registration is required. |
| Service: Cemeteries | Status update: Open with restrictions |
Status information: The City of Calgary Cemetary office is closed to walk-in inquiries. Appointment services are limited at this time. Please call the Administration Office for inquiries.
|
Planning and Development services
| Service | Status update | Status information |
|---|---|---|
| Service: Planning and Development Counter | Status update: Open (online and by mail) |
Status information: We've temporarily closed the Planning and Development counter. We're accepting applications by drop-off or online. We also have a new digital intake process for large scale development permits, land use amendment applications and outline plans. |
| Service: Permits and business licenses | Status update: Open (online only) |
Status information: You can apply online for development permits, building permits or business licenses. We're also deferring and waiving some fee payments in 2020. |
| Service: Construction and inspections | Status update: Open with restrictions |
Status information: We're continuing inspections. We may conduct the inspection through video or by an in-person visit (using physical distancing). |
| Service: Development appeals | Status update: Open (online, by mail, and dropoff) |
Status information: The SDAB office is closed but appeals can be filed online. Please note that the deadline for filing an appeal still applies. Hardcopies of appeals can be mailed or submitted by using our secure dropbox located on the 1st floor, in the back hallway (past the elevators), near the postal mailboxes. Please ensure your name, contact information and, if possible, date deposited are included on your materials. Please visit our website for more information. |
| Service: Property research | Status update: Open (phone or by appointment) |
Status information: You can call 311 to make a property research request or call 403-268-2608 to make an appointment. Walk-ins are not accepted at this time.
|
Property Assessment
Assessment has complete information about changes during COVID-19 at Preparing 2021 Property Assessments during COVID-19.
| Service | Status update | Status information |
|---|---|---|
| Pre-Roll Consultation Period (Pre-Roll) | Status update: Time extended |
Status information: Extended by 3 weeks. October 1, 2020 - November 27, 2020 |
| Assessment notices | Status update: Time extended |
Annual assessment notices will be mailed on January 14 , 2021 |
| Customer Review Period | Status update: Time extended |
Running from January 14, 2021 - March 23, 2021 |
Transportation and road services
| Service | Status update | Status information |
|---|---|---|
| Service: Street sweeping and spring clean-up | Status update: Open |
Status information: Street cleaning services are scheduled from April 20 to July. |
| Service: Roads and traffic permit counter | Status update: Open (online or by phone) |
Status information: You can apply for permits online or by phone. |
Waste and recycling
| Service | Status update | Status information |
|---|---|---|
| Service: Blue cart pickup | Status update: Open |
Status information: Blue carts are collected weekly |
| Service: Green cart pickup | Status update: Open |
Status information: Green carts are collected weekly. |
| Service: Black cart pickup | Status update: Open |
Status information: Black carts are collected once every other week. |
| Service: Electronics recycling | Status update: Open (at select locations) |
Status information: Some electronics recycling depots may have reduced hours or be closed until further notice. Contact the location directly to confirm hours of operation prior to dropping off your electronics.
|
| Service: Donation bins and charities | Status update:
|
Status information: Some charities may not be accepting donations right now. Before donating your items:
|
Water services
| Service | Status update | Status information? |
|---|---|---|
| Service: Erosion and Sediment Control applications | Status update: Open (online or by mail) |
Status information?: We are temporarily accepting Erosion and Sediment Control applications digitally or by mail. |
Youth Employment Centre
| Service | Status update | Status information |
|---|---|---|
| Service: Youth Career Services | Status update: Open with restrictions |
The Youth Employment Centre is now open for both in-person and virtual/remote meetings by appointment only. Call 403-268-2490 or visit online. |
Provincial COVID-19 related information
Government of Alberta
Information on public health orders, COVID-19 cases, updates from the Chief Medical Officer and financial support.
Alberta.ca/covid19
Government of Canada
Information on travel advisories, Canadian borders, economic and financial support.
Canada.ca/covid19
Learn more about what The City's COVID-19 task forces are doing to help us get through the crisis.