COVID-19 - Service exemptions
Page updated: August 16, 2021
We are excited to welcome you back and are working hard to reopen all of our services and facilities. However, due to operational or resourcing constraints some City service may take longer than others.
Below is a list of City services that are have not yet resumed their full service.
City services and facilities on this page
Animal services
| Service | Status update | Status information |
|---|---|---|
| Service: Lost or impounded cats and dogs | Status update: Open with restrictions |
Status information: The Animal Services Centre remains open to the public with restrictions on who can visit in-person. |
| Service: No Cost Spay/Neuter program | Status update: Temporarily suspended |
Program anticipated to resume in November 2021. |
Calgary Transit
Face coverings are required on the transit system. For up to date transit information, visit calgarytransit.com
Fair Entry
| Service | Status update | Status information |
|---|---|---|
| Service: Fair Entry | Status update: Open with restrictions |
Both Fair Entry locations are open with regular hours. Municipal Building and Village Square library have physical distancing requirements and capacity limits within the sites.
If you would like to apply for Fair Entry, you can apply online, mail-in/fax-in, using a drop-box or by visiting our locations. Call 311 or email FairEntry@calgary.ca for inquiries.
|
Festivals and Events
| Service | Status update | Status information |
|---|---|---|
| Service: Festival and events | Status update: Open with recommendations |
The application process involves a review from Event Services as well as other City departments and event-planning partners from the province. We have condensed our 90-day application process to 30 days.
We recommend that events with more than 150 participants control to access their site, that masks be worn, and that close contact tracing is incorporated into Event Management Plans. Visit Calgary.ca/Festivals and Events for more information |
Municipal Building services
There is limited access to the Municipal Building. Visitors will be directed to one of two doors where security staff will help direct them.
| Service | Status update | Status information |
|---|---|---|
| Service: Council meetings | Status update: Open with restrictions |
Status information:
|
| City of Calgary Archives | Status update: Open with restrictions |
Access by appointment only. Appointments available Tuesday to Thursday 10 a.m. – 12 p.m. or 1 p.m. – 3 p.m. Contact the Archives via email, phone 403-368-8180 or regular mail to book an appointment. |
| Service: Freedom of Information and Protection of Privacy (FOIP) | Status update: Open with restrictions |
Status information: We've temporarily closed the FOIP front counter. Applicants can download forms online and submit online or by mail. |
| Service: Encroachments | Status update: Open with restrictions |
Status information: In-person appointments are not resuming at this time. We are accepting Encroachment applications by email. |
Parks and outdoor spaces
| Service | Status update | Status information |
|---|---|---|
| Ralph Klein Park Building | Status update: Partially open |
The building is closed but the park and public washrooms are open. Masks are required in the washrooms. Physical distancing is recommended. |
| Service: Cemeteries | Status update: Open with restrictions |
Status information: Cemeteries are open with physical distancing recommended. The Administration Office at Queen’s Park Cemetery is closed to walk-in inquiries, but open to essential services by appointment only. Masks are required during appointments at the Administration Office. Please call the Administration Office for inquiries
|
| Inglewood Bird Sanctuary | Status update: Partially open |
Status information: The Nature Centre will be open from Friday to Sunday, 10 a.m. to 4 p.m. Masks are required when inside the Nature Centre and public washrooms. The outdoor space at The Sanctuary is open. |
Plus 15 network
| Service | Status update | Status information |
|---|---|---|
| Plus 15 network | Status update: Partially open |
Please refer to the Plus 15 map to see which sections are not yet open to the public. |
Recreation facilities and bookings
Some services and facilities have reduced capacity. Visit Recreation facility status.
| Service | Status update | Status information |
|---|---|---|
| Arenas | Status update: Select arenas are now open |
Status information: Select arenas are available for bookings. Public Skate and shinny and skating lessons are not currently available. |
| Service: Pools, weight rooms and cardio | Status update: Open |
Pools, weights, and cardio amenities are open can be used without appointments. Instructor-lead fitness classes require appointments. |
| Service: Leisure Centres | Status update: Open |
Pools, weights, and cardio amenities are open and can be used without appointments. Instructor-lead fitness classes require appointments. Arenas available for booking. |
| City-owned, partner-operated recreation facilities (e.g. YMCAs) | Status update: Check with partners |
Status information: Outdoor pools - visit Calgary Outdoor Swimming Pool Association for more information:
Please visit the websites listed below for details on opening dates and health and safety information: Visit YMCA for their re-opening update. |
Transportation and road services
| Service | Status update | Status information |
|---|---|---|
| Service: Roads and traffic permit counter | Status update: Open with restrictions |
Status update:The front counter is closed. You can apply for permits online or by phone. |
Youth Employment Centre
| Service | Status update | Status information |
|---|---|---|
| Service: Youth Employment Services | Status update: Open with restrictions |
The Youth Employment Centre is open to in-person and remote employment services by appointment only. To schedule an appointment, call (403) 268-2490 or sign up online by visiting www.YouthEmploymentCentre.ca
|
Recreation
Register for recreation programs and view our facilities.
Parks
Visit Calgary's beautiful parks. Physical distancing is still recommended.
Transit
Get the latest updates on transit information.
Provincial COVID-19 related information
Government of Alberta
Information on public health orders, COVID-19 cases, updates from the Chief Medical Officer and financial support.
Alberta.ca/covid19
Information on the vaccine program
Alberta.ca/vaccine
Government of Canada
Information on travel advisories, Canadian borders, economic and financial support.
Canada.ca/covid19
Learn more about what The City's COVID-19 task forces are doing to help us get through the crisis.