Zero-Based Review Program completed reviews

Below is a list of zero-based reviews (ZBR) that have been completed by The City. The ZBR Program Update (PFC2019-0041​), includes a collection of case studies highlighting specific examples of service improvements and their impact on Calgarians. 

Calgary Building Services

The Calgary Building Services ZBR was all about the customer. The ZBR identified $4.6 million in annual financial gains, plus $1.9 million in savings for Calgarians (out-of-pocket expenses and time) and numerous customer experience improvements.

Calgary Fire Department

Improvements identified in the Calgary Fire Department ZBR maintain a high standard of service that citizens expect, while mitigating service cost increases in the future. The ZBR is expected to deliver between $14.1 to $15.1 million in efficiency savings as well as effectiveness improvements, including improved diversity and inclusion practices.

Calgary Transit

C-TrainThe Calgary Transit ZBR identified $5.3 million in annual operating efficiencies plus an additional $25 million in capital cost avoidance over five years.

Fleet Services

Fleet Services piloted the ZBR methodology in 2012 and a number of improvements were identified for implementation.

Information Techology

LaptopInformation Technology was the first internal service to undergo its own dedicated ZBR. $1.3 million in cash savings and $4.4 million in productivity savings were identified alongside other improvements that will increase the effectiveness of the service.


Legal Services

scalesThe Legal Services ZBR focused on realignment, resilience and scalability of legal services, which enhances The City's risk management practices. Additionally, the review enabled $3-6 million in cost avoidance, improved productivity, better service outcomes and contributes to lowering turnover rates.​


Inglewood Bird SanctuaryThe Parks ZBR identified $4.3 million in annual financial gains as well as service improvements, including enhanced customer service, improved staff morale and a larger contribution to environmental sustainability.


Roads sweeperThe Roads ZBR identified ongoing financial benefits between $1.4 and $1.9 million annually as well as improvements to the street light maintenance service.


baskballThe Recreation ZBR was about aligning a refreshed strategy with ongoing operations. It focused programming on children, youth/families, & underserved populations, while continuing to foster partnerships with organizations & service providers that share a similar purpose. Several options were recommended that will provide approximately $1.8 million in new revenue & a savings of up to $374,000 annually, after implementation.

Water Resources

River and mountainsThe Water Resources ZBR identified between $17.0 and $20.5 million in annual financial gains and a number of service effectiveness improvements.

​Water Services

ReservoirRecommendations from the Water Services ZBR identified between $2.4 and $5 million in annual efficiency gains as well as improvements to customer service. Many of the recommendations are considered scalable, and may result in additional efficiency and effectiveness gains during implementation.

​​​​​To view one of the full zero-based review reports, search for the Council and Committee report​.​