Customer Review Period - understanding your property value TEST PAGE

The City issues property assessment notices each year in early January, which begins a Customer Review Period. This year’s Customer Review Period runs from January 14 – March 23, 2021. During this time, we encourage you to review your assessment details and contact Assessment if you have any questions or comments. We are committed to providing reliable information and service that you can count on.

*If you received an Amended Assessment Notice, a Supplementary Assessment Notice, or an Amended Supplementary Assessment Notice, then your date range will be different. You will still have a Customer Review Period, but it will be based on the date of your notice. Your Customer Review Period and final date to file a complaint is outlined on your assessment notice.

Welcome to Customer Review Period 2021

Step 1: Review your assessment notice

Check the accuracy of your property details and search for comparable properties and sales in your area to ensure your assessment is fair and equitable. It is important to confirm your property details are correct. Here’s how:

  • Log into Assessment Search.
  • Link your property and account using your roll number and access code.
  • If this is your first time logging into Assessment Search, you will need to register for a City myID account.

For step-by-step instructions on how to set up your account, check your property details, review sales, you may find it helpful to review the Assessment Search How-to guide for property owners. You can review and update your residential property details under the Property Account tab in Assessment Search. Once there, click on the grey box at the top that says, “Review and Update Your Residential Property Details Here.”

For more detailed information on the Calgary market, refer to Calgary Market Trends documents by logging into Assessment Search through Secure Access.

Assessment Search is our online resource for property and business owners to access more detailed information about their assessment and property details.

Properties affected by the June 13 hailstorm

On June 13, 2020, The City of Calgary experienced one of the costliest natural disasters in Canadian history. The northeast quadrant of Calgary experienced the worst of this storm and many communities in this area of the city experienced significant damage. Damages from the hailstorm cost residents upwards of $1.2 billion in insured damages, with hailstones the size of tennis balls falling at over 80km/hr. 

for more information, go to the Hailstorm property adjustment page

Step 2: Talk to us during the Customer Review Period

If you have any questions or comments about your assessment value, the process, or anything assessment related, call us and we’ll help you. If you are using an agent representative, you will need to authorize them to act on your behalf (found on the Property Account page within Assessment Search).

The Customer Review Period is the time we dedicate to working with you to review your property assessment. Here is what you can expect when you call Assessment:

​​What we will do: ​What you can do:
What we will do::
Verify and confirm information about your property with you.
What you can do::
​Update us on your property.
What we will do:: ​If inconsistencies are found, we’ll explain what we need to verify and correct the information. Confirmed inconsistencies will be corrected. What you can do:: Learn more about how your property was assessed.​
What we will do:: Share how your property assessment was determined.​ What you can do:: Show us comparable properties you found in Assessment Search.​
What we will do:: ​We will look at the different properties that may have been used as comparable properties, including ones that you may have identified in your own research. What you can do:: Make an appointment with an assessor to discuss your property in depth. This can be in-person or on the phone, depending on your preference. There is no cost for appointments.
What we will do:: Discuss variables which may have influenced your property value. What you can do:: If we cannot come to a consensus about the assessment of your property, we’ll help you understand how to appeal your assessment with the Assessment Review Board.
What we will do:: ​Answer your questions in an honest, transparent and respectful manner. What you can do:: ​Share your questions and comments with us. We’re happy to listen and help if we can.​


Step 3: Assessment Review Board: what to do if we can’t reach an agreement

If we are not able to come to a consensus about the assessment of your property, there is a procedure in place to help reach a conclusion. You may file a complaint with the Assessment Review Board (ARB). The ARB is an impartial tribunal that hears and resolves assessment complaints by property owners. A complaint may be filed no later than the final date noted on the front of the assessment notice.

If you choose to file a complaint, your hearing date will be provided to you by the ARB. It is suggested that you gather and prepare the evidence you wish to provide even before you have been given a hearing date. This is an important task as you will need to provide evidence which supports your determination that your assessment is incorrect.

A valid complaint must be accompanied by the required Filing Fee indicated on the front of the assessment notice. When speaking with us (before making a complaint to ARB) we will provide you with a brief, general summary of the steps you will need to follow to file a complaint with ARB.

You can also visit for more information and/or to file a complaint online. Contact the ARB for a paper copy of the complaint form. Please note, that if you appoint an agent to act on your behalf during the complaint process, you must complete the Assessment Complaints Agent Authorization Form, located on the website under Resources > Forms and Tools.

If you have additional questions related to assessment, please see the Frequently Asked Questions webpage for helpful information.

Assessment Search is our online resource for property and business owners to access more detailed information about their assessment and property details.