Roads ePermits FAQ
The ePermits online service provided by The City of Calgary allows the public to apply for, pay and receive Road permits using the web 24 hours a day, seven days a week.
Below are some answers to commonly asked questions regarding ePermits. If the information below does not answer your question please contact 311.
What types of Roads permits can I apply for online?
For a list of available online permits, please visit www.Calgary.ca/RoadsPermits/.
Do I need to register before I submit an ePermits application?
Yes, you will need to create a City myID account before submitting an ePermits application.
myID is a City-specific online account that enables citizens and business users to securely access multiple online City services with a single user ID and password.
To register for myID you'll need to provide your email address, full name, a unique User ID & password and, for business users, your Business ID or License number. Due to security requirements, you may be prompted to provide additional information or complete other processes before you can access that service. This additional step will usually be a one-time process.
Where do I get help if I am not sure what to enter?
ePermits is an easy-to-use online service with instructions for each mandatory field. Hover your mouse over the text box and a tip will show up to assist you.
If you encounter a problem you cannot resolve, please contact 311 and specify that you have an ePermits related service request.
How do I enter permit location information?
ePermits accepts legal addresses (e.g. 800 Macleod Tr SE) and intersections (e.g. Macleod Tr S / 7 Av SE). The Permit Location text box also provides address suggestions once you start typing. Selecting from the drop-down ensures that the address is entered in a proper format.
What do I do with the Map (Step 2)?
At this time, Excavation permits are the only applications that require a map attachment. For other applications, the map is useful to ensure that the address is correct as entered, since the map will zoom to the address entered.
You can also click on the map to select the point of your Permit Location, and then confirm that the proper address is selected. Mark-up on Map can be used to indicate by point, line or freehand line a more detailed location applicable to the permit – just remember to Add Map as Attachment before proceeding or this information will not be saved.
Why did my session end?
To keep your account secure, the session will time out after it is open for 15 minutes. After this you will have to log in and create your application again.
Are there any restrictions for the type of permits I can apply for as a Property Owner?
Some Roads permits are only available for Business account holders, e.g. Hoarding permits, Banner Over Roadway Permits, Excavation permits. You will need to provide the company address in your permit application (the company/organization name will auto-populate).
How can I make corrections to my permit application?
Any time before submitting your application you may navigate to any step to make changes. After you submit your application, please contact 311 and quote your ePermits application number to make adjustments.
How can I save my permit application?
After you submit your application, you may click the “Print or Save” button to export your permit application to PDF and save it. You will also receive a confirmation email with your permit application information as an attachment within a few minutes.
Since the application process is a short one consisting of only three steps and one review step, partial applications cannot be saved to complete at a later time.
How do I cancel an application?
To cancel an excavation application permit, you can cancel the permit online.
For other permit applications, please contact 311 and quote your ePermits application number. Online cancelation feature is not available.
Can I check the status of my application?
Yes, you may click on the Review Permits button in the Main Menu to view your permit application and status. Here are examples of some possible statuses (note that not all statuses are included below):
- Approved – Your permit application has been approved
- Declined – Your permit application has been declined. You may find the reason under Public Comments for your declined permit
- Documentation_Pending – Awaiting submission of updated documentation
- Documentation_Submitted – Updated documentation submitted for approval
- Pending Payment – Payment is required before your application can proceed.
- Permit Sent – Your Roads permit has been sent to you via email. Check your Spam folder or Junk Email folder if you do not see the email with your permit within 24 hours of payment.
- Submitted –Your application has been submitted
- Under Review – City staff have started processing your permit application
How can I pay for my ePermits?
Many ePermits applications can be paid online through ePay. If your application is one of these, you will receive an email containing instructions on how to process your permit payment. In some cases, a Roads employee will inform you once your permit is ready to be paid if the application is not made online, or if the application type is not one that is available within ePay. In these cases, call 311 and a traffic engineering assistant will contact you to pay by credit card over the phone.
When will I receive my permit?
Most Traffic permits require a minimum of five business days to process.
Excavation permits require a minimum of two business days to process.
Banner Over Roadways requires a minimum of four weeks.
Permit approval process depends on various factors. It is not guaranteed your permit application will be approved. One of our staff will contact you within seven days (four weeks for Banner permits).
When applying online, once your application is paid (payment will be requested after approval) it will be sent to you via email.
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