Share this page Print

Records Management, Access & Privacy

170

Records Management, Access & Privacy

Light

Left

Structure & tools to manage, protect, preserve & release City records

False

http://www.calgary.ca/CA/city-manager/PublishingImages/one-calgary/OurServices/HeroBanner/Records-Management-Access-and-Privacy_banner.jpg, https://spprd-authoring.calgary.ca:47443/CA/city-manager/PublishingImages/one-calgary/OurServices/HeroBanner/Records-Management-Access-and-Privacy_banner.jpg

False

Edit Hero/CTA

Records Mgmt, Access & Privacy

Structure & tools to manage, protect, preserve & release City records


Back to Our Services

Service description


​​
Records Management, Access & Privacy ensures The City is able to provide, protect, and preserve our records to meet operational, legal, fiscal, and archival requirements. We also balance the public’s right to know with an individual’s right to privacy.
Most requested services
​​
​​

Service performance


ID: 278

Title: FOIP on-time rate

IconClassName:

Description: (Freedom of Information & Privacy) in 2017

Value: 63%

DataTileLink:

LinkTarget: True

ShowOnline: True

SortOrder: 0

Edit data tile item
FOIP on-time rate63%

(Freedom of Information & Privacy) in 2017

Edit data tile item
Records management training satisfaction95%

Edit data tile item
Staff trained 1,022

Service cost


ID: 281

Title: 2019 Operating budget (net)

IconClassName:

Description:

Value: $3.6M

DataTileLink:

LinkTarget: True

ShowOnline: True

SortOrder: 0

Edit data tile item
2019 Operating budget (net)$3.6M

Edit data tile item
2019 Capital budget$750K

Edit data tile item
Operating cost$180

per City employee

What we heard


Our internal customers want greater support, tools, and training on the management of electronic records, and are interested in training on the FOIP Act and privacy obligations. Online archival records are popular and requested frequently by both you and internal customers. FOIP requestors have been dissatisfied with timeliness of responses, content provided and user fees.
2018 Citizen Satisfaction Survey

View survey result​​​​​​​​
​​​

Council direction


Council has directed that we continue providing the direction, framework and tools for effective management, protection, preservation and release of records by the Corporation. We are also to balance City needs with citizen interests and ensure timely release of quality content with the greatest focus on value for citizen investment balanced with privacy needs and legalities.
Have feedback about this service?

Contact 311​​​​​​​​
​​​
​​​
​​​​​​​​​​