311 Calgary

311 Calgary

City government information and non-emergency services.

311 online request

311 Calgary. Your connection to The City. Anytime. Anywhere.
​Whether you’re a resident, a business owner, or a visitor, your connection to The City is at your fingertips.


View our most popular service requests on the 311 Live Map.

​​​​​​​​​​​​​​​​​​​​​View live map of 311 requests​​​​​​​​


When to contact 311 Calgary


Emergencies - Call 911 - for life threatening emergency assistance (fire, ambulance or police).

City services - Call 311 - for City information and non-emergency and non-law enforcement related services (e.g. bylaw-related issues, potholes, street cleaning, tax account inquiries).

311 Calgary FAQ​ - frequently asked questions

Know your numbers: who to call​

311 Calgary brochure

Other services

Power outage reporting and status -
see ENMAX power outages or call 403‑514‑6100

Parking - call Calgary Parking Authority at 403‑537‑7000 or 1‑888‑544‑4011

Bus / Train - call Calgary Transit at 403‑262‑1000


How to contact 311 Calgary


Use the online form to request information or a service. Do a keyword search or browse services by type. 

​​​​​​​​311 online​​​​​​​​



Call 311 anytime. You can access our telephone service in many languages.​

Outside Calgary: 403-268-CITY (2489)
TTY services: 403-268-4TTY (4889)


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Access language translation for 311

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Track your request


Track your request status by using the Service Request (SR) number generated after your submission via our mobile app, or by calling 311.


311 Service Request Live Map

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See 311 service requests from across the City on the 311 Live Map​. Zoom in on requests to see the location, what the request is about and what work we've completed.

Currently, you can view 19 road-related service requests. We'll be adding more services to the map over time based on your feedback​.

How to use 311 Live Maps