311 Calgary. Your connection to The City. Anytime. Anywhere. Whether you’re a resident, a business owner, or a visitor, your connection to The City is at your fingertips.
View our most popular service requests on the 311 Live Map.
When to contact 311 Calgary
Emergencies - Call 911 - for life threatening emergency assistance (fire, ambulance or police).
City services - Call 311 - for City information and non-emergency and non-law enforcement related services (e.g. bylaw-related issues, potholes, street cleaning, tax account inquiries).
311 Calgary FAQ - frequently asked questions
How to contact 311 Calgary
Use the online form to request information or a service. Do a keyword search or browse services by type.
Call 311 anytime. You can access our telephone service in many languages.
Outside Calgary: 403-268-CITY (2489)
TTY services: 711 and request 311 if calling within Calgary.
*New - if the anticipated wait time is more than one minute, you will get the option for us to call you back. Feature available from 8 a.m. to 4:30 p.m. seven days a week.