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Animal Services

Animal Services

We provide numerous animal-related services to citizens such as licencing cats and dogs, sheltering cats and dogs impounded under the Responsible Pet Ownership Bylaw and adoptions to find new homes for impounded cats and dogs that have not been claimed by their owners.

Animal Services App Stay informed with our City of Calgary Pets app

Responsible Pet Ownership

All animal-related services result from the mandate provided by the Responsible Pet Ownership Bylaw. This bylaw allows Animal & Bylaw Services to work with Calgarians to ensure that cats, dogs, their owners and neighbours live together in safety and harmony.

Animal & Bylaw Services advocates responsible pet ownership for cats and dogs based on the following five principles:

  1. Licence and provide permanent identification for: cats and dogs.
  2. Spay or neuter pets.
  3. Provide training, physical care, socialization and medical attention for pets.
  4. Do not allow pets to become a threat or nuisance in the community.
  5. Procure your pet ethically and from a credible source.

Under the Responsible Pet Ownership Bylaw, at three months of age all cats and dogs residing in the City of Calgary must have a City of Calgary licence.

Licencing fees, not tax dollars, fund the following programs and services:



We coordinate a volunteer animal socialization program – PAWS Pal – to help socialize the cats and dogs awaiting adoption at the Animal Services Centre.
We operate a No Cost Spay/Neuter program for the cats and dogs of financially eligible Calgarians.

Contact Animal Services

For general information, questions or comments please:
  • call 311 (within Calgary)
  • or 403-268-CITY (2489) (from outside Calgary)
  • call 311 (within Calgary)
  • or 403-268-CITY (2489) (from outside Calgary)
  • or use our online licencing services NEW URL!
    • Please note: the payment system URL changed on September 29, 2014.
      Please update any old bookmarks or archived links.

Animal Services Centre

Please note that adoptions will not be processed in the last hour before closing.
The Animal Services Centre (animal shelter) at 2201 Portland Street S.E. is open:
  • Monday to Friday 10 a.m. - 7 p.m. (adoptions processed until 6 p.m.)
  • Saturday 10 a.m. until - 4 p.m. (adoptions processed until 3 p.m.)
  • Sunday 10 a.m. until - 4 p.m. (adoptions processed until 3 p.m.)

    We are closed on statutory holidays.