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Filing a complaint with Calgary Community Standards

If you know of a bylaw infraction and would like to report it, please call 3-1-1 (from within Calgary) or 403-268-CITY (2489) (from outside Calgary).

Online services are availble for the following:

Have the following information ready before calling

To aid 3-1-1 and assist us to respond faster, please be ready with the following information:

  • Your name and address.
  • A primary and alternate phone number.
  • The address and exact location of the property for which you wish
    to register a complaint.
  • A brief and concise description of the complaint. 
This information will remain confidential. No anonymous complaints will be accepted - you must identify yourself to the 3-1-1 service representative.

What happens when a complaint is registered?

When a complaint is registered, there is a certain procedure that is followed:

  • The information is assigned a file number and entered into the computer system.
  • A copy of the complaint and all supporting documentation is forwarded to a bylaw enforcement or peace officer in that area.
  • The assigned officer will visit the location of the infraction described in the complaint. Due to the high volume of complaints registered and limited City resources, it can take several days before an initial visit occurs. Complaints are handled on a priority basis. Priority is given to those with a serious public safety implication.
  • If there appears to be a bylaw infraction, the procedure will depend upon the type of infraction.

The enforcement procedure depends upon the type of infraction

  1. If the officer deems the infraction to be an immediate hazard to public safety, an Emergency Situation notice will be issued and City crews or contracted personnel will perform the work required to resolve the problem. The property owner is subsequently invoiced for the cost of performing the service.
  2. If the infraction is on a private property, the officer will issue a Remedial Order giving the owner 14 days to solve the problem. The period of 14 days is mandated by the Municipal Government Act (MGA). Following the expiry of the deadline, the bylaw officer will revisit the premises to determine whether the matter has been resolved. If the problem has not been solved, a Notice of Corrective Action will be issued and City crews or contracted personnel will perform the work required to resolve the problem. The property owner is subsequently invoiced for the cost of performing the service. The officer may also issue a Violation Ticket. For more information regarding this type of bylaw you may refer to the Community Standards Bylaw.
  3. If the infraction is on public property, the owner responsible for the property will be issued a Warning Notice and given some time to solve the problem. Following the expiry of the deadline, the bylaw officer will revisit the premises to determine whether the matter has been resolved. If the problem has not been solved, a Notice of Corrective Action will be issued and City crews or contracted personnel will perform the work required to resolve the problem. The property owner is subsequently invoiced for the cost of performing the service. The officer may also issue a Violation Ticket.
  4. If it is an animal infraction, the officer may issue a Warning Ticket (asking the guardian of the animal to comply with the bylaw) or a Violation Ticket. For more information on animal bylaws please review The Responsible Pet Ownership Bylaw itself or go to our responsible pet ownership page.

Complaint follow up

A bylaw officer will attempt to contact the caller to acknowledge receipt of their complaint. However, due to the very high volume of activity, we cannot guarantee a call back.

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