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Encampments

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Encampments

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Calgary's approach to illegal encampments

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http://www.calgary.ca/CSPS/ABS/PublishingImages/Encampments/Hero-Banner/Encampment-Banner.jpg, encampments banner

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Encampments

Calgary's approach to illegal encampments

 

​The City of Calgary is piloting a program to better address encampments in Calgary communities. This program will help The City better respond to issues surrounding illegal encampments including:

  • Cleaning up and removing encampments from public property.
  • Helping encampment occupants connect with social services (health services and addiction support, housing).
  • Increasing the safety of those who work around illegal encampments by bringing in the services most appropriate for dealing with the dangerous materials often found in encampments including uncapped used syringes, combustible materials, faecal matter and body fluids.

This pilot program will last one year (through 2018), before being evaluated for its effectiveness and sustainability. This program does not aim at ending homelessness, but will help address the social and bylaw enforcement issues and help streamline process for cleaning up encampments within Calgary.

How we handle reports of encampments

If you encounter an encampment, do not attempt to engage with encampment occupants, or try and resolve the encampment yourself. The City has professionals who are trained and have the experience to address illegal encampments to ensure the safety of everyone concerned.

Report an encampment

If you encounter an encampment:

  • Call 311 to report it.
  • Do not enter the camp.
  • If you believe someone’s safety is in jeopardy, or if you see a violent or criminal situation occurring, call 9-1-1.
  • If you see items that you suspect are stolen, call CPS Non-Emergency Line 403-266-1234.
​​

The City has a special team of Community Peace Officers called the Partner Agency Liaison (PAL) team who address encampments.

The PAL team has created a unique working model to address illegal encampments. This model focuses on creating positive working relationships and open communication channels with numerous social agencies and businesses who work to support vulnerable populations.

Please note, it can take up to 30 days to resolve an encampment complaint.

Encampments that are reported to The City are addressed in the following way:

ID: 24

ListCategory: Step 1

Title: Day 1 - Citizen Action

Subtitle: Step 1

Description: <span lang="EN"><div>Citizen sees an encampment, calls 311 to report.</div></span>

Image: http://www.calgary.ca/CSPS/ABS/PublishingImages/Encampments/site-reported.jpg, /CSPS/ABS/PublishingImages/Encampments/site-reported.jpg

ImagePosVert: Center

ButtonText: Continue to Step 2

ButtonLink: http://www.calgary.ca/CSPS/ABS/Pages/Illegal-Encampments.aspx#step2, Step 2

LinkTarget: True

OverlayPos: Top Left

ShowOnline: True

Step 1

Day 1 - Citizen Action

Citizen sees an encampment, calls 311 to report.

Continue to Step 2

 

ID: 25

ListCategory: Step 2

Title: Day 10 - Site Visit

Subtitle: Step 2

Description: <span lang="EN"><p>Location of encampment is identified and the PAL team is notified.</p> <p>PAL Team will visit encampment site within <strong>10 days</strong> of complaint being received.</p></span>

Image: http://www.calgary.ca/CSPS/ABS/PublishingImages/Encampments/PAL%20Site%20Visit.jpg, /CSPS/ABS/PublishingImages/Encampments/Site-Visit.jpg

ImagePosVert: Center

ButtonText: Continue to Step 3

ButtonLink: http://www.calgary.ca/CSPS/ABS/Pages/Illegal-Encampments.aspx#step3, Step 3

LinkTarget: True

OverlayPos: Bottom Right

ShowOnline: True

Step 2

Day 10 - Site Visit

Location of encampment is identified and the PAL team is notified.

PAL Team will visit encampment site within 10 days of complaint being received.

Continue to Step 3

 

ID: 26

ListCategory: Step 3a

Title: Day 15 - Inactive Site

Subtitle: Step 3

Description: <p>If site is <strong>inactive</strong>, the camp is scheduled for cleanup within <strong>5 business days</strong>, subject to weather conditions and staff resources.<br /><a href="/CSPS/ABS/Pages/Illegal-Encampments.aspx#step6">Skip to Step 6</a>​​​</p> <p>If site is <strong>active:</strong></p>

Image: http://www.calgary.ca/CSPS/ABS/PublishingImages/Encampments/site-abandoned.jpg, Site Inactive

ImagePosVert: Center

ButtonText: Continue to Step 4

ButtonLink: http://www.calgary.ca/CSPS/ABS/Pages/Illegal-Encampments.aspx#step4, Step 4 - Active

LinkTarget: True

OverlayPos: Bottom Left

ShowOnline: True

Step 3

Day 15 - Inactive Site

If site is inactive, the camp is scheduled for cleanup within 5 business days, subject to weather conditions and staff resources.
Skip to Step 6​​​

If site is active:

Continue to Step 4

 

ID: 28

ListCategory: Step 4

Title: Day 10 to 20 - Active Site

Subtitle: Step 4

Description: <p>If site is <strong>active</strong>, PAL Team creates rapport and works with encampment occupant(s) to refer to appropriate social agencies or channels of support as necessary, and provides education on the bylaws related to camping on City owned public land. This happens as quickly as possible, depending on occupant's circumstances and available resources.</p>

Image: http://www.calgary.ca/CSPS/ABS/PublishingImages/Encampments/site-active.jpg, Active Site

ImagePosVert: Center

ButtonText: Continue to Step 5

ButtonLink: http://www.calgary.ca/CSPS/ABS/Pages/Illegal-Encampments.aspx#step5, Step 5

LinkTarget: True

OverlayPos: Bottom Left

ShowOnline: True

Step 4

Day 10 to 20 - Active Site

If site is active, PAL Team creates rapport and works with encampment occupant(s) to refer to appropriate social agencies or channels of support as necessary, and provides education on the bylaws related to camping on City owned public land. This happens as quickly as possible, depending on occupant's circumstances and available resources.

Continue to Step 5

 

ID: 23

ListCategory: Step 5

Title: Day 20 - Vacate Notice

Subtitle: Step 5

Description: <p>Occupant(s) are asked to vacate the encampment. They are usually given <strong>24-72 hours</strong> to vacate. If they are waiting for housing or entry into programming it could take longer.</p>

Image: http://www.calgary.ca/CSPS/ABS/PublishingImages/Encampments/Occupant-Vacate-Request.jpg, Vacate Request

ImagePosVert: Center

ButtonText: Continue to Step 6

ButtonLink: http://www.calgary.ca/CSPS/ABS/Pages/Illegal-Encampments.aspx#step6, Vacate Notice

LinkTarget: True

OverlayPos: Bottom Left

ShowOnline: True

Step 5

Day 20 - Vacate Notice

Occupant(s) are asked to vacate the encampment. They are usually given 24-72 hours to vacate. If they are waiting for housing or entry into programming it could take longer.

Continue to Step 6

 

ID: 29

ListCategory: Step 6

Title: Day 30 - Site Cleanup

Subtitle: Step 6

Description: <p>Encampment is scheduled for cleanup, within <strong>5 business days</strong>, subject to weather conditions and staff resources.</p> <p>This process can take up to 30 days during the warmer months and can take longer in the cooler months as it may be unsafe for staff to access the site.</p>

Image: http://www.calgary.ca/CSPS/ABS/PublishingImages/Encampments/Cleanup.jpg, Site Cleanup

ImagePosVert: Center

ButtonText:

ButtonLink:

LinkTarget: True

OverlayPos: Bottom Right

ShowOnline: True

Step 6

Day 30 - Site Cleanup

Encampment is scheduled for cleanup, within 5 business days, subject to weather conditions and staff resources.

This process can take up to 30 days during the warmer months and can take longer in the cooler months as it may be unsafe for staff to access the site.