On-demand taxi service is an important transportation option for people who require special assistance to accommodate a wheelchair or other mobility device. On-demand service provided by taxi companies is different from Calgary Transit Access, which provides pre-arranged service to qualified, disabled customers (including those with mobility disabilities).
We’re making improvements
One of our top priorities is to improve on-demand wheelchair accessible taxi service and response times. That’s why we’re reviewing the on-demand wheelchair accessible taxi framework in Calgary.
For customers, we know you deserve the same quality service as non-accessible on-demand taxis. We are considering ways to improve on-demand taxi service to meet your needs.
For drivers, we know driving an accessible taxi is more expensive than a non-accessible taxi. We are considering different ways to compensate drivers to help improve on-demand taxi service.