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Accessible Taxis

On-demand taxi service is an important transportation option for people who require special assistance to accommodate a wheelchair or other mobility device. On-demand service provided by taxi companies is different from Calgary Transit Access, which provides pre-arranged service to qualified, disabled customers (including those with mobility disabilities).

On October 15, 2018 Council approved amendments to the Livery Transport Bylaw 6M2007 which authorized the establishment and implementation of an Accessible Taxi Incentive Program. The program is effective as of January 1, 2019 as set out in the Accessible Taxi Incentive Program Framework.

Accessible Taxi Incentive Program

City Council has approved a program to provide incentives to holders of Accessible Taxi Plate Licences (ATPL) and accessible taxi drivers. The goals of this program are to:

  • Improve service to customers requesting on-demand wheelchair accessible taxis
  • Reduce costs of purchasing and operating wheelchair accessible vehicles
  • Improve 24/7 on-demand wheelchair accessible service delivery

This program will be funded by collecting a nominal fee of $0.10 per-trip, which will be added to the total fare of all taxis and Transportation Network Company trips taken in Calgary.

Overview of grants and incentives

Following is a summary of the grants and incentives that will be provided through this program:

 Type of payment

 Grant

Incentive

 Recipient

 ATPL Holder

 ATPL Holder

Accessible Driver

Amount (frequency)

 $1500 (annually)

 Up to $1500 (annually)

Up to $2000 (annually)

Criteria 

 None

 Yes (tied to achie​ving customer service and safety criteria)

Yes (tied to achieving customer service and safety criteria)

First Payment 

Following 2019 June 30 ATPL renewal

Following 2020 June 30 ATPL renewal

Following 2020 taxi driver licence renewal (tied to birthdate)

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