On-demand taxi service is an important transportation option for people who require special assistance to accommodate a wheelchair or other mobility device. On-demand service provided by taxi companies is different from Calgary Transit Access, which provides pre-arranged service to qualified, disabled customers (including those with mobility disabilities).
We’re making improvements
One of our top priorities is to improve on-demand wheelchair accessible taxi service and response times. That’s why we’re reviewing the on-demand wheelchair accessible taxi framework in Calgary.
For customers, we know you deserve the same quality service as non-accessible on-demand taxis. We are considering ways to improve on-demand taxi service to meet your needs.
For drivers, we know driving an accessible taxi is more expensive than a non-accessible taxi. We are considering different ways to compensate drivers to help improve on-demand taxi service.
Join the conversation
Your input is important. That’s why we continue to reach out to customers and drivers throughout our review of the on-demand wheelchair accessible taxi service. There are still a few more opportunities to provide your input before we present our recommendations to Council on December 19. Here’s how to have your say:
- Attend a meeting and provide comments or a five-minute presentation:
- Submit your idea(s) or comments to TLAC by email at email@example.com by September 23, 2016 (to be included in the October 5 meeting)