Community Services & Protective Services

The Community Services & Protective Services (CSPS) Department includes the following business units: Animal and Bylaw Services, The Calgary Fire Department, Community Neighbourhood Services, Parks, Public Safety Communications (9-1-1), and Recreation. While each business unit is unique in its offerings and services, the underlying goal is the same: to offer programs and services that improve the quality of life in Calgary communities.

Calgarians’ have told us that sport, art, culture, leisure activities and parks are important quality of life indicators, and that safe, cared-for-communities with reliable emergency and disaster response systems are communities they want to live in – and stay in.

It’s a big job and one we take very seriously. This is both the privilege and the challenge we enjoy working for The City of Calgary.

The following are some interesting stats that show what our business units have been up to:

Animal & Bylaw Services

In 2010, Animal and Bylaw Services licensed over 108,000 dogs and 50,000 cats, rescued and provided safe keeping for 4,330 dogs and 869 cats, and returned almost 1,300 pets to their homes through the Drive Home program. They removed more than 252,000 square feet of graffiti, provided traffic control and assistance for 265 festivals and events, and supported 57 volunteer community clean-ups which resulted in over 600,000 kilograms of unwanted materials and garbage being removed from residential neighbourhoods. The Centre Team conducted over 4,000 foot and bike patrols and completed almost 14,000 investigations. As a first point of contact, Bylaw Officers connected 63 needy individuals to the Downtown Outreach Addiction Partnership Team, and 30 homeless individuals were connected with the appropriate services and programs to find safe, temporary accommodations. Animal & Bylaw Services 2010 Annual Report

The Calgary Fire Department

In 2010, The Calgary Fire Department provided 99,476 responses to 47,554 incidents, visited more than 12,000 businesses to ensure compliance with the Alberta Fire Code, picked up an estimated 31,448 litres of fluids from motor vehicle collisions and other emergency calls, collected 2,224,912 kilograms of household hazardous waste chemicals from citizens, diverted 476,574 litres of waste oil and flammable liquids in partnership with Waste and Recycling Services, and visited 531 homes around the city following major fires in communities. Additionally, they conducted 263 boat patrols, inspected and tested 14,401 hydrants, provided 680 cholesterol screenings and 2,583 blood pressure readings, and collected 7,626 needles through the Street Safe Needle Program.

Calgary Fire Department 2010 Annual Report

Community Neighbourhood Services

In 2010, Community Neighbourhood Services provided career and employment services to more than 5,700 youth, supported over 140 community associations in the stewardship of capital assets and delivery of programs and services, supervised 2,064 individual youth who participated in the Calgary AfterSchool Program, and provided over 2,600 hours of social and recreational programming in partnership with Calgary’s community associations through the Stay’n’Play and Park’n’Play programs. Additionally, they provided 2,500 low-income youth with school supplies through the Staples for Education program, provided 23,467 home maintenance services free of charge to Calgarians over age 65 living on low fixed incomes, and assisted 181 seniors acquire home maintenance funding via grants from federal and provincial governments. Community Neighbourhood Services 2010 Annual Report

Parks

In 2010, Parks operated and maintained 7,822 hectares of parkland spread across more than 5,300 parcels of land, 149 off-leash dog areas, 15 wading pools and spray parks, over 1,000 playgrounds, more than 1,700 kilometres of multi-purpose pathways, over700 multi-use fields and 433 ball diamonds , and more than 4,800 Parks benches and picnic tables. Additionally, Parks maintained approximately 445,000 trees, of which 40 per cent were street trees, and managed over 9,000 forestry service requests that came in through 3-1-1. Parks 2010 Annual Report

Public Safety Communications

In 2010, The City of Calgary’s Public Safety Communications processed 889,639 emergency and non-emergency calls. Of these calls, 670,755 events were dispatched for police, fire and emergency medical services. Additionally, Public Safety Communications provided education on the use of 9-1-1 to thousands of Calgarians through events targeting citizens most at risk of being involved in an emergency. PSC 2010 Annual Report

Recreation

In 2010, Recreation operated and maintained 12 aquatic centres, 19 arenas, 2 arts centres, 11 athletic parks, 6 golf courses, 2 leisure centres and 1 sailing school. They offered 12,804 programs to 90,169 registered program participants (of which 47,809 were for swimming lessons), hosted 9,525 day camp participants, offered 230,648 rounds of golf, and supervised 2,064 individual youth who participated in the Calgary AfterSchool Program. In total, Calgarians made almost 2 million visits to Recreation facilities.

Recreation 2010 Annual Report

Additionally, Recreation worked closely with a number of recreation and civic partners including:

Recreation Partners

Calgary Sport Council
Calgary Sport Tourism Authority
Calgary Outdoor Swimming Pool Association
Calgary Rotary Challenger Park
Community Associations
Facility Operators (e.g. South Fish Creek, Cardel Place, Westside Recreation Centre)
Federation of Calgary Communities
Social Recreation Organizations
Vecova

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