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Payment, cancellations and amendments for rentals and bookings

 
Once you have received confirmation of your facility rental or booking, please see below for instructions on how to pay for your permit(s) and how to cancel or amend your booking(s) if needed.

Payment options

By phone: Contact Facility Bookings at 403-268-3800, option #2 during regular business hours (Monday to Friday between 8:30 a.m. - 4 p.m.). You will be asked to provide your Visa, MasterCard or American Express credit card details.

In person: Visit our Customer Service Centre located at 2808 Spiller Road SE (North Recreation Tower, Main Floor) during regular business hours (Monday to Friday between 8:30 a.m. - 4 p.m.). You may submit payment using a Visa, MasterCard or American Express credit card, debit card, cash or cheque.

By mail: Time permitting, you can mail a cheque (payable to “The City of Calgary”) to:
The City of Calgary Recreation
P.O. Box 2100, stn M, #68
Calgary, AB, T2P 2M5

Cancellations or amendments

Please ensure you have read and understand the cancellation or amendment policies specific to your booking. For all rentals and bookings, the following policies will apply:

  • An administrative fee of $10 (plus GST) will be charged to the renter once for up to 10 cancellations or amendments, per permit, per request for any cancellation of times or dates after the permit has been issued.
  • Cancellations or amendments must be received by Facility Bookings 30 calendar days before the booking date (depending on the specific rental and booking guidelines). Failure to observe this deadline will result in the renter being charged the full cost of the rental.
  • Cancellations or amendment requests can be made through our Amendment Request Form or by contacting Facility Bookings.