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Reporting snow and ice concerns

When and how to report snow concerns


Roads, cycle tracks and on-street bike lanes

The Seven-Day Snow Plan is The City’s schedule for snow clearing once a snowfall ends. It sets out what we clear, to what extent, and on which day within the clean-up period. Please refer to the plan before reporting concerns to understand the timing and limits of The City’s snow clearing operations.

Use the roadway report for:

  • Snow/ice on City roads that are unsafe to use despite driving to the conditions (e.g. slowing down, leaving more room to stop)
  • Cycle tracks or on-street bike lanes that are unsafe to use, despite reasonable precautions (e.g. cycling with winter tires)
  • Flooding on a roadway caused by blocked storm drain
  • Snow/ice hanging from the exterior of a Plus 15 walkway
  • Snow fence maintenance or installation requests
  • A damaged road-side Snow Angels sign

Do not use the roadway report for:

  • Windrows in an on-street parking spot or in front of a private driveway. The City makes every effort to minimize the size of windrows left by its plows. If a windrow limits private vehicle access, citizens may choose to clear them at their convenience.:
  • Deerfoot Trail or Stoney Trail. They are managed by the Province:
    • Visit Alberta’s Road Reports site for current conditions, or call to report a problem:
      • On Deerfoot Trail and Stoney Trail North, call Carmacks Maintenance Services at 403-543-8750.
      • On Stoney Trail S.E., call Mainroad Chinook Contracting at 1-877-898-7623.
  • A snow/ice-covered sidewalk bordering private property - use the Sidewalk report below
  • A snow/ice-covered section of pathway - use the Pathway report below

Sidewalks bordering private property

The City’s snow clearing bylaw requires property owners to shovel the section of sidewalk bordering their residence and/or business within 24 hours of a snowfall ending. It also sets out where to pile snow shoveled from the sidewalk. We don’t investigate piled snow complaints as there’s no way to prove where snow was shoveled from.

Please refer to the bylaw before reporting concerns to know if the bylaw has been breached.

Use the sidewalk report for:

  • Sidewalks bordering private residential or business property not cleared of snow and ice within 24 hours of a snowfall ending
  • An injury from slipping or falling on a sidewalk as a result of a property owner not complying with the bylaw

Do not use the sidewalk report for:

  • Snow/ice on a sidewalk within or bordering a City park or other City property - use the Pathway report below
  • Snow/ice on engineered walkways (sidewalks or paths between houses) they are not maintained over winter
  • Windrows in an on-street parking spot or in front of a private driveway. The City makes every effort to minimize the size of windrows left by its plows. If a windrow limits private vehicle access, citizens may choose to clear them at their convenience.
  • Sidewalks beside a public or private school - the school is responsible for clearing.
  • Snow around community post office boxes - Canada Post is responsible for clearing.

Pathways and walkways

The City clears snow and ice from 500 km of pathway, walkways within and bordering a City park or other City property and from select traffic islands, medians and wheelchair-enabled curbs. Please refer to Pathways, Bikeways and Walkways map – Snow Clearing before reporting concerns to see if the area of concern is maintained by The City.

Use the Pathway report for snow/ice concerns:

  • On a section of snow-cleared pathway
  • On a sidewalk within or bordering a City park or other City property
  • At a wheelchair curb designated for snow clearing
  • On a traffic island or median designated for snow clearing
  • On a roadway within a City park
  • In a parking lot within a City park

Do not use the Pathway report for:

  • Snow/ice on sidewalks bordering private property - use the Sidewalk report above
  • Snow/ice in cycle track or on-street bike lane - use the Roadway report above
  • Snow/ice on Calgary Transit property - use the Transit report below
  • Snow/ice on engineered walkways (sidewalks or paths between houses) - they are not maintained over winter​

Calgary Transit property

Calgary Transit clears snow and ice from its properties in priority order to maintain safe passenger access throughout winter. Please refer to the Seven-Day Snow Plan before reporting concerns to understand the timing and limits of The City’s snow clearing operations, or call Calgary Transit at 403-262-1000.

Use the Calgary Transit report for:

  • Snow/ice on an LRT platform, ramp or stairway - provide LRT station name
  • Snow/ice blocking access to a bus shelter or bus stop - provide the four-digit Teleride (bus stop) number
  • Snow/ice creating safety hazard at a Park and Ride lot - provide LRT station name

Do not use the Transit report for:

  • Calgary Transit route or schedule inquiries - visit calgarytransit.com or call 403-262-1000.

Other concerns

To report a concern not listed above, please use the Other report or call 311 to speak with an agent. For Calgary Transit related inquiries, call 403-262-1000.

Reporting options

Online

Click on the "Report" button that best fits your snow and ice concern. Provide as much detail as possible and the exact address or location description.

Mobile app

Download the 311 app to report your snow and ice concerns on the go.

By phone

Don’t have online access? Call us at 311. Our agents need the same details required for online reporting.


Snow and ice clearing update

Find out what we’re working on and what you need to know during and after a snowfall.

Snow and ice clearing update

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