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Phase I - Employee engagement

Cut Red Tape

Vision

To gather ideas and input from employees on ways to reduce red tape at The City of Calgary.

Approach

In March 2011, we reached out to our City of Calgary employees and invited them to share the number one challenge Calgarians have expressed regarding red tape in their business unit and how it could be fixed.

Outcomes

We received over 180 submissions from our employees. Every idea was reviewed, classified and grouped by the Cut Red Tape task force. A commitment was made to understand the complexity/feasibility and deliver at least three projects to reduce red tape. The projects were to:

  • Make the registration process more customer-focused for recreation programs by training staff to register Calgarians for programs at the facility, two additional computer terminals installed to double capacity of onsite program registration.
  • Offer more service requests online for citizen's convenience – improved the 311 online service by increasing the number of service requests from 40 to over 100, as well as other improvements in reporting.
  • Development & Building Approvals - improved trade show licenses, ability to provide photocopies to customers, improved status reporting for trade permits through 311.
  • Low Income Subsidy improvements – provide "one window" to low income customers where they will be able to get all subsidy information and only apply one time. This work is currently being scoped and implemented.

The remaining feasible cut red tape ideas were shared with relevant business areas to be included in their future business plans. Although Phase I initiatives are now complete, Mayor Nenshi intends to work with The City's leadership team to nurture a supportive culture of continuous improvement that encourages innovation and cutting red tape when necessary.

Learn more about where we've cut red tape.

See how we've also engaged: