There is potential for customers to misunderstand permit requirements for the change of use application process.
The application review process was streamlined and application requirements simplified. City staff responsible for reviewing and issuing permits attended comprehensive training sessions to guide customers through the permit process and requirements.
Reduced timelines for customers and staff due to streamlining, as well as consistency in communication and interpretation by city staff to customers (resulting in reduced frustration and potential rework for customers). New information about the change of use permit requirements is accessible to customers online at calgary.ca.
These changes have resulted in a time reduction of 15 minutes per application for customers and 10 minutes per application for City staff.
|Commercial tenant issued/year
|Customer time savings (hr)
|City staff time savings (hr)
|Total value of employee time savings ($)