Share this page Print

Customer Review Period

Note: You do not need to file a formal complaint with the Assessment Review Board to talk to an assessor. If you are considering filing a formal complaint, please contact Assessment first as your assessor may be able to resolve your concerns without the need for a hearing.

Each year, following the assessment notice mailing, there is a Customer Review Period. During this timeframe, you are encouraged to review your assessment for accuracy and contact us if you have any questions.

The 2018 Customer Review Period runs from the date you receive your assessment notice in early January 2018 until March 12, 2018.

Check your assessment to ensure:

  • The factual information we have on record for your property or business premises is correct.
  • It seems to be a reasonable estimate of market value (for property) or typical net annual rental value (for business) as of July 1 of the previous year.
  • It is equitable compared to similar properties or premises.

If you have any questions and/or don’t think your assessed value is an accurate reflection of what your property or premises would have sold for on July 1 of the previous year, contact us during the Customer Review Period.

Changes to your assessment will only be considered if an inquiry is received during the Customer Review Period.

Access your information online

The information you need regarding your assessment and property/premises details is available by logging into Assessment Search.