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How do I read my utility bill?

Your ENMAX bill shows how much water your home uses every month.

Please visit ENMAX for a detailed outline of all charges on your monthly bill.

  • Page one of your bill provides an overview of all the monthly charges
  • Page three and page four of your bill provide the details of the municipal charges

To learn about The City of Calgary's rates please visit our water and wastewater rates page.

For any water billing inquiries and customer service, contact ENMAX at 403-310-2010. For all other questions about our services, including waste and recycling, contact 311.

Definition of terms on a utility bill

Water

Water charge ($1.7474 per cubic metre used)

This is the rate for consumption of water, including cooking, bathing, watering your garden and drinking. It pays for the cost of treating and delivering water to homes.

A bill will reflect water usage times this per cubic metre rate. One cubic metre is equal to 1,000 litres, 220 gallons or 10 bathtubs full of water.

Water basic service charge ($15.59 – calculated per 30 days)

This fixed charge pays for services such as meter reading, billing, meter repair and providing fire protection.

Monthly water use graph

The average Calgarian uses seven cubic meters (m3) or 7,000 liters of water every month. A graph is provided on the bill to help customers monitor water usage month over month.

Wastewater and drainage

Sewer (wastewater) charge ($1.3956 per cubic metre)

This rate pays for the costs to treat wastewater produced from flushing toilets and draining sinks and bathtubs. The rate calculation takes into consideration that wastewater produced is estimated to be 90 per cent of water usage over a year reflecting that some water (e.g. outdoor watering) is not returned to the treatment plants. A customer's bill will reflect the water usage times this per cubic metre rate.

Sewer (wastewater) basic service charge ($24.72 – calculated per 30 days)

This fixed charge pays for wastewater collection pipes, wastewater treatment facilities and billing.

Drainage (stormwater) service charge ($14.02 – calculated per 30 days)

Pays for the operation and maintenance of the stormwater system which ensures reliable street drainage during rain events. It also funds upgrades for flood protection as well as protecting the river by reducing the amount of sediment entering the river.

Waste and recycling

Blue cart program charge ($8.30 per month)

Households with blue cart service are charged monthly on their utility bill (ENMAX). The Blue Cart recycling fee is mandatory if your household is eligible. The Blue Cart program is funded using the monthly fees and revenue from the sale of recyclable materials.

The Blue Cart program is funded using the monthly fees and revenue from the sale of recyclable materials. For more details, please see Blue Cart Recycling.

Waste management charge ($4.90 per month)

The waste management charge helps offset the costs of disposing and managing residential garbage at The City's three landfills. It does not relate to garbage collection/black carts, which are supported by property taxes.

Commercial customers are not invoiced for this charge. For more details please see the Waste Management Charge page.

Green cart program charge ($6.50 per month)

All eligible homes should have Green Cart food and yard waste composting service by fall 2017. There will be no charge in 2017. Starting in January 2018, households will pay $6.50/month. For more details, please see Green Cart Recycling.

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