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Residential multi-family water rates

Multi-family customers are citizens who live in a complex like apartments, condos, townhouses or any building with more than two units physically attached.

Each multi-family building is metered differently. Some complexes may have a designated meter, such as a townhouse. Other complexes may have all water flow through one large meter for the property, such as an apartment building.

If you live in a house, semi-detached home or duplex, you are a residential customer.

Water accounts and billing inquiries

If you live in a multi-family complex you may have:

  • A water meter for your unit;
  • A meter on a meter tree located in a neighbouring unit; or
  • The complex has one meter for all units which is under the responsibility of a property manager

If you are unclear about which services are your responsibility:

Please review your monthly ENMAX bill or contact ENMAX billing and customer care for clarification.

Alternatively, your monthly water utility charges may be included in your monthly condo/property fees. Please contact your condominium or management company if you have questions

The City of Calgary contracts ENMAX to provide billing and customer care for Calgary municipal services including water. For questions about your bill, please contact the ENMAX Customer Care Centre.

For information on how to set up a new water account, visit water accounts and billing.

For other common billing questions, see the following pages:

How to read your water bill

Water, wastewater, drainage and waste and recycling charges are calculated by the number of days on your ENMAX bill. The number of days billed can vary, however it is typically 28-30 days of service.

To view an example utility bill and learn more about the terms and charges on a typical statement, visit Understanding Your Water Bill.

Residential multi-family water rates


Residential Multifamily Water Rates

Water leaks and water conservation

If you detect a leak, find troubleshooting tips our Water Leaks and Basic Repairs page.

There are also many ways you can save money and conserve water in and outside your home: