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Residential multi-family water rates

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Multi-family customers live in a complex like apartments, condos, townhouses or any building with more than two units physically attached.

If you live in a single family home, a duplex or are in attached home with multiple units and have an individual meter, you are a residential customer.

Do I live in a multi-family building?

If you live in a multi-family complex you may have:

  • A water meter for your unit;
  • A meter on a meter tree located in a neighbouring unit; or
  • The complex has one meter for all units, under the responsibility of a property manager

If you are unclear about which services are your responsibility:

Please review your monthly ENMAX bill or check with the ENMAX Customer Care Centre.

You can also check with your condo or management company to see if water utility charges are included in your monthly fees.

Water billing and accounts

The City of Calgary contracts ENMAX to provide billing and customer care for water services. For questions about your bill, please contact the ENMAX Customer Care Centre.

For information on how to set up a new water account, visit water accounts and billing.

For other common billing questions, see the following pages:

How to read your water bill

Water charges are calculated by the number of days on your ENMAX bill. The number of days billed can vary, however it is typically 28-30 days of service.

To see an example bill and learn about the terms and charges, visit understanding your water bill.

Multi-family residential water rates


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Residential Multifamily Water Rates

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How to read your water meter

Find steps on how to read your water meter.

To learn more about how water meters work, visit water meters.

Water leaks and water conservation

If you suspect you have a leak, find troubleshooting tips at water leaks and basic repairs.

There are also many ways you can save money and conserve water in and outside your home: