2016 Citizen Satisfaction Survey results
Every year, The City conducts a Citizen Satisfaction Survey to ask Calgarians how satisfied they are with City performance, services and overall quality of life in Calgary.
- 83 per cent of Calgarians say their quality of life is good, but 30 per cent think the quality of life has ‘worsened’ in the past three years – a significant 12 percentage point increase.
- Infrastructure, traffic and roads remain at the top of the issue agenda, transit continues to hold second place and crime, safety and policing is a solid third.
- More than six in ten Calgarians say The City provides good value for their property tax dollars.
View the 2016 Citizen Satisfaction Survey report or visit the Research & Engagement Library for previous reports.
A guide for helping students understand how surveys can be used to gauge citizen satisfaction and help decision-making about city services.
Citizen Satisfaction Survey Toolkit for Teachers