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Code of Conduct


​​​​​​​​​​​​​​​​​​​​​​​​Our Code of Conduct applies to us all

Each of us is responsible for understanding​ the Code​ and behaving in the right way. Collectively our actions support our values and culture. 

Every City employee needs to complete Code training within the first 90 days of employment. You can register for the City of Calgary Onboarding (COCO) Welcome Workshop or the online Code of Conduct course on myLearning to complete Code training. Alternatively, you can speak with your supervisor about other options.​

Code themes

Explore the Code of Conduct's four themes.

women at jobsite wearing hard hat

A safe and healthy workplace

Going home in good physical and mental health.

two women meeting

Respect in our workplace

Respect is the foundation for a productive and thriving workplace.

Man holding phone

Proper use of City resources

Using City resources wisely.

Calgary skyline

Putting Calgary

Integrity and trust are cornerstones of our relationship with Calgarians.

One City, one voice…and me

As City of Calgary employees, we are a reflection of our diverse, resilient and vibrant city. Our Code of Conduct helps us act in ways that demonstrate our values, our employee promise, our respect for each other and the citizens we serve.

This is your Code of Conduct. While it may not have all the answers you seek, it will guide you on what behaviour is expected and where to get more information or to report a concern.

A strong Code of Conduct benefits everyone. It builds a safe and respectful workplaceAny location where City work is being or may be conducted including work-based social gatherings. A workplace can include City buildings, vehicles, off-site meetings, customer sites or telework locations. for you, protects our collective reputation and strengthens our commitment to make Calgary a great place to make a living and a great place to make a life.

A message from the City Manager

Read message

Hi everyone,

Calgary is one of the most liveable cities on earth. We are all part of this success story by serving the city we live in, the city we love – and it shows! As public servants, we have been entrusted by Calgarians to develop and deliver services in an efficient, effective and ethical manner. Your individual behaviour matters because what you do reflects on us all. We need to be mindful of our character by behaving in the right way, committed to the greater good of the city, collaborative with our colleagues and partners to deliver integrated solutions, and to use our skill and competence to make life better every day. In short, we live our 4 Cs!

Our Code of Conduct lays out the expectations The City has for your behaviour in greater depth. The standards are high and so they should be. Citizens should expect nothing less from employees whose work and services they fund.

I see passion for public service when I talk to City employees. I know we are often drawn into conversations with family, friends and neighbours about City business, events and services. At work or after work, the Code ensures we remain positive ambassadors for the great work we do as City employees.

Knowing how to behave in the right way is not always straight forward. The Code cannot cover all types of situations but it does cover many scenarios. Most importantly, it provides you with the information and tools that help you think through what you are facing. Remember, there are many resources for when you have concerns or questions starting with your supervisor. If you don’t know, pause and ask questions before you take action. And if you see behaviours that seem uncharacteristic for a City employee, speak up!

We are all responsible for understanding the Code of Conduct and how we, in our different roles, support an ethical culture. I hope you will find this policy guide helpful throughout your career here at The City of Calgary.

– jeff, City Manager

Who does it apply to?

The Code of Conduct applies to all employees at The City of Calgary. This includes permanent, temporary and seasonal employees, on-call, Code 81 and 86 staff, and all individuals employed directly by The City.

Some of the individual policies that are contained in our Code of Conduct may extend to other stakeholders such as contractors and volunteers. There may be separate Codes of Conduct or Ethics that apply to other groups who work at or for The City including Councillors, those who sit on Agencies, Boards or Committees. For more information on these, refer to the Resources section. ​​​​​​​

Individual responsibility

“I act responsibly, perform my duties to the best of my ability and present myself as a positive ambassador for The City.”

Collective accountability

“We work together to the benefit of the people of Calgary.”


See senior leaders share their thoughts about our revised Code of Conduct.

​If you are ever unsure…

Sometimes we know something is wrong – it just feels wrong. Other times, it can be hard to tell if an action we want to take breaks a City Code of Conduct policy or not. When you are in this situation, ask yourself the questions in the model below. If you are unsure at any point, pause and find the answers from someone who does know. Your supervisor is a great place to start.

If you are unsure, ask questions and seek guidance.

View the Code of Conduct decision guide

employee discussing issues with his supervisor

How to report concerns

City employees work in all corners of Calgary and we rely on each other to report concerns or raise questions about practices and behaviours so we can build and maintain a strong workplace culture.

Reporting is about knowing when something isn’t quite right and doing something about it − speaking up. Sometimes it takes courage to speak up, but voicing your questions or concerns demonstrates your commitment to The City and to your colleagues.

If you notice something that does not seem right, safe or appropriate, let someone know. All employees are encouraged to start by reporting concerns to their leader. Your leader has access to the tools and resources to address your concerns or guide you on next steps.

Learn more about reporting a concern

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