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Utility accounts and billing

The City of Calgary has contracted ENMAX to provide customer billing support and account management for municipal services. The ENMAX Customer Care Centre handles the account billing for Water Services and Waste and Recycling Services.

All information provided to the ENMAX Customer Care Centre is protected under the Freedom of Information Protection Act (FOIP).

Set up a new water account

To set up a new water account, please contact ENMAX at 403-310-2010.

Please ensure you have the following information ready:

  • Your name
  • Service address (both old and new, if moving between locations)
  • Account number (if available)
  • Forwarding address (if you are leaving Calgary or discontinuing service)

New accounts - what you need to know your new water account

Water Meters
New accounts will be automatically set up with a water meter. Accounts being moved from one address to another will be set up as metered accounts, regardless of whether they were previously flat-rate or metered accounts at the old address.

Note: if you do not have a water meter you may be required to have one installed. Both the water meter and installation are free of charge.

Deposits
Residential customers who have not had an account with The City of Calgary for 12 months or whose payment record is not satisfactory may be required to provide a deposit. Commercial customers who have not had an account for 24 months or more are subject to the same conditions.

Account Access
Only the person whose name is on the account can make account changes and inquiries. No changes can be made on behalf of another person or business. You may add someone (i.e., a roommate, spouse, business partner) to your account.

Once the name is on the account, that person may make account inquiries. It is beneficial if the person you add to your account is also the person you would like to have listed as an alternate contact, to be contacted if an urgent situation or emergency should occur.

Application Fee
All new accounts will be subject to a $10.00 application fee.

Billing
Accounts are billed on a monthly basis and statements can be received by mail or email.

Customers are responsible for:

  • Providing and maintaining current and accurate account information with ENMAX
  • Paying any amounts due, even if a statement has not been received.
  • Reviewing the account and bill for accuracy.

Moving
You must speak to a live agent at ENMAX, at 403-310-2010, within 45 days of your new move date to review your account and ensure your services have been set-up properly and ensure you are being billed correctly.

I have not received a bill or have lost my bill
If you have not received your monthly bill, please contact ENMAX at 403-310-2010 as soon as possible to avoid late payment fees.

Please note: Failure to receive or loss of the utility statement cannot be accepted as a valid reason for non-payment or for exemption from late payment penalties.