Share this page Print

On-line application FAQ

Do you need help with your online application? Read our top frequently asked questions below.

How do I delete my internet history and cookies?

Learn how to delete your cookies

If you're not sure, you can find out which browser you are using.

How do I enable pop ups?

If you do not have pop-ups enabled on your browser, the site may not display correctly. To enable pop-ups find the instructions for your browser and follow the steps. If you're not sure, you can find out which browser you are using.

Nothing happened after I clicked the apply button

If nothing happened after you clicked the apply button, then you should check the three things listed below.

  1. Delete your search history and cookies
  2. Make sure pop-ups are enabled
  3. Use a different browser. If you have tried all of the above, it is recommended that you use Internet Explorer when applying.

How do I apply for a position?

If this is your first time applying for a City of Calgary job, you will need to create an account first. Returning applicants can use their username and password to login and apply. Follow our application checklist for step-by-step instructions.

How can I find out the status of my application?

Most competitions are filled within 8 weeks from the closing date and you will be notified by email when this position has been filled or cancelled. You are encouraged to continue applying for positions which match your skill set. You can also connect with us on LinkedIn.

How can I update my résumé?

Once you have submitted an application you cannot make changes to your resume or answers to the online questionnaire. You can upload a new resume if you apply for a different position. Learn how to create a cover letter and resume.

How can I upload a cover letter?

Our online application system only allows for one document to be uploaded. To provide a cover letter, you must save it as page one of your resume document. Learn how to create a cover letter and resume.

Can I apply for more than one position with a different résumé?

Our online application system allows for multiple applications in a day, and each application can have a different resume attached. You must apply for each position seperately. You cannot apply for multiple jobs with one application.

The City of Calgary encourages applicants to tailor their resume and cover letter to be specific to the job opening.

Learn how to create a cover letter and resume.

How do I submit a general application?

The City of Calgary does not accept online or paper applications that are not associated with a current job opening.

What is the difference between the Save for Later, Submit, and Cancel buttons on the application page?

Use the SAVE button if you wish to return and review your application again before submitting. Please note that a saved application in progress will expire when the posting closes. Once a position has closed we no longer accept applications for it.

Use the SUBMIT button to submit your application. Please note, once you have submitted your application, you will not be able to make changes to your online questionnaire answers or resume

Use the CANCEL button to cancel the application in progress. There will be no record of this application.

I have forgotten my password, how do I get a new one?

To reset your password, follow the steps below.

Step 1: From the main careers page, in the login box, click the "Login Help" link.

location of login help link  

Step 2: Enter the email address that you registered with and click the "Get New Password" button.

Step 3: Receive new password via email.

Step 4: Copy and paste the password into the password field. You may change your password at any time by signing on to the homepage and using the "Change password" link under "My Profile".

How do I return to a saved job application

To return to a saved job application, follow the steps below.

Step 1: Login. From the main careers page, login with your email address and password.

Step 2: Click on "My Saved Jobs" at the top of the page.

Step 3: Click the job title link and continue your application.

Why am I receiving an error when uploading my resume?

If you are receiving a message that "your resume could not be parsed at this time", your file name is too long. The maximum characters you can use is 59, including spaces. Rename your resume and try uploading it again.

I went through the FAQ and require further assistance who can I contact?

After you have reviewed these frequently asked questions, and you still require further assistance with our online recruiting tool, please contact 311.

Back to top | Return to Help in applying