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Water Interruptions and Disconnections

If you are experiencing a water interruption please visit our Watermain and water pipe breaks page.

For any questions or concerns regarding your ENMAX account and water, wastewater and stormwater charges, contact ENMAX at 403-310-2010.

Requesting water service temporary disconnection

An $85.00 service fee will be charged in the case where the temporary cut-off is reversed within six months of the original request for cut-off.

Emergency situations

Contact 311 if you need your water service turned off due to an emergency situation.

Please note: The disconnection of one service will not automatically lead to the disconnection of all other services. Each service provider must be contacted separately.

Disconnection for construction

Major changes to the plumbing in your building require a permit. Disconnection of water service can be arranged when applying for a permit.

Learn more about permits or visit the Permit Desk on the third floor of the Municipal Building.

Extended vacancy of property

Water service can be temporarily disconnected for long vacation periods or for rental properties where there is a gap in occupancy.

Contact 311 to arrange for temporary disconnection of water service.

Requesting disconnection - Special conditions:

Property access

  • A person 18 or older must be present to turn water off and on.
  • Water Services needs a responsible party at residence when water is turned off or on, at the street, to confirm the valve is working (i.e. when water is turned off at the street there is no water coming into the residence or when it is turned back on that no fixtures in the residence are running)

This is to prevent damage to property, and allow Water Services crews to verify that they are at the proper location.

Disconnection of water service due to non-payment

Water service can be disconnected if account balances are not paid. When the account goes into arrears, customers are provided with a warning and the billing centre will help customers manage financial challenges that may result in late payment of water, wastewater and drainage bills.

If no effort is made by the customer to address the outstanding debt, The City of Calgary will, after sending letters to the customer, disconnect the water service at the location where the outstanding account exists.

Payment arrangements

The water service will not be reactivated until the customer contacts the billing centre to make full payment or make billing arrangements. The customer must adhere to these arrangements, or the customer will be at risk of losing water service again.

Contact ENMAX at 403-310-2010 to discuss payment arrangements for your bill.

Please note: In situations where water cannot be disconnected due to either lack of access to the valve or where it will have negative effects on a third party the customer responsible for the outstanding debt will be at risk for legal action.

Disconnection of water service due to bylaw non-compliance

As per Water Meter Bylaw 40M2006, a water meter is now a condition of service in the following situations:

  • New home construction
  • Moving
  • Change of name on the account
  • A new account

Refusal of water meter installation

Refusing a water meter installation will result in the disconnection of water service at that location until such time as the meter is installed.

Call 311 or visit Metercor's website to schedule a water meter installation appointment. Convenient times are available including evenings and Saturdays.

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