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Water Interruptions and Disconnections

Water Interruptions and Disconnections

If you are experiencing a water interruption please visit our Watermain and water pipe breaks page.

For any questions or concerns regarding your ENMAX account and water, wastewater and stormwater charges, contact ENMAX at 403-310-2010.

Water service to a home or business can be disconnected or interrupted for a variety of reasons. Please review the list below and if you have any further concerns or questions, contact 311.

Emergency situations

Contact 311 if you need your water service turned off due to an emergency situation.

Disconnection for construction

Major changes to the plumbing in your building require a permit. Disconnection of water service can be arranged when applying for a permit, or you can phone 311 and book a disconnection appointment.

Learn more about permits or visit the Permit Desk on the third floor of the Municipal Building.

Disconnection for demolition

If you are planning a demolition you can disconnect your water service by emailing the address to waterservicesplanning@calgary.ca. You will be emailed a service kill quote and after payment has been made you can make an appointment for shut off by calling 311.

Learn more about demolitions

Extended vacancy of property

Water service can be temporarily disconnected for long vacation periods or for rental properties where there is a gap in occupancy.

Contact 311 to arrange for temporary disconnection of water service.

An $85.00 service fee may be charged in the case where there is a temporary/permanent water service cut-off, conditions apply. Inquire when booking your disconnection.

Requesting disconnection - Special conditions:

Property access

Please do not attempt to remove your water meter. Removing a meter on your own could result in a penalty being charged to your account. If you require assistance with this, contact 311

A person 18 or older must be present to turn water off and on. Water Services needs a responsible party at residence when water is turned off or on, at the street, to confirm the valve is working (i.e. when water is turned off at the street there is no water coming into the residence or when it is turned back on that no fixtures in the residence are running).

This is to prevent damage to property, and allow our crews to verify that they are at the proper location.

Disconnection of water service due to non-payment

Water service can be disconnected if account balances are not paid. When the account goes into arrears, customers are provided with a warning and the billing centre will help customers manage financial challenges that may result in late payment of water, wastewater and drainage bills.

If no effort is made by the customer to address the outstanding debt, The City of Calgary will, after sending letters to the customer, disconnect the water service at the location where the outstanding account exists.

Payment arrangements

The water service will not be reactivated until the customer contacts the billing centre to make a full payment or make billing arrangements. The customer must adhere to these arrangements, or the customer will be at risk of losing water service again.

Contact ENMAX at 403-310-2010 to discuss payment arrangements for your bill.

Please note: In situations where water cannot be disconnected due to either lack of access to the valve or where it will have negative effects on a third party the customer responsible for the outstanding debt will be at risk for legal action.

Disconnection of water service due to bylaw non-compliance

As per the Water Utility Bylaw, a water meter is now a condition of service in the following situations:

  • New home construction
  • Moving
  • Change of name on the account
  • A new account

Service valve operations and repairs

The City recommends that you check your internal main shut-off valve annually to ensure it is working properly in case of an emergency. If it is in need of repair, you will need to contact a certified plumber and send a request through 311 to have the main service valve on the property line shut off.

Learn more about service valves in Calgary.