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Water meter installation

Having a water meter installed is simple. Both the meter and installation are free of charge. Here are the steps to getting a meter installed.

How to make a water meter appointment

Water meters are installed either by a City of Calgary water meter installer or a representative from Metercor, a partner of The City.

To make an appointment, call 311 or visit Metercor's website. Currently available appointments are listed on their website. If you are interested in booking an evening or weekend appointment, which tend to book first, we suggest calling.

How the installation works

An installation usually takes less than an hour to complete. To prepare, please follow the steps below:

  • Locate the main water shut-off valve in your basement
  • The valve is located on a pipe that comes out of your basement floor
  • The valve usually has a coloured round or straight handle
  • Clear the area around this valve so installers have full access

Utility billing for the new meter after installation

Once a water meter is installed there will be a delay in the charges for water, wastewater and drainage on your ENMAX statement.

This delay could take two water utility bills before the updated meter information appears on your statement. Please note: this can result in a statement that is higher than normal as it will include back-dated water, wastewater and drainage charges.

There are billing options available to avoid a large statement. Please contact ENMAX at 310-2010 and press Option 2 for residential customers, and then Option 3 for the municipal department to discuss them.

Do I have to do anything to maintain the meter?

No, you do not need to do anything to maintain your meter.

Replacing water meters

The City of Calgary continues to replace older water meters as part of a preventative maintenance program.

We exchange them for meters equipped with technology that allows them to be read at a distance and ensuring our meter technology stays current and efficient.

If your meter meets the criteria, you will be contacted by Metercor to book an appointment to exchange your old meter for a new model.

Watch a short video on water meter replacement, testing and accuracy.