Water Meter Replacement Program

Starting in fall 2025, The City is beginning a multi-year program to replace residential and business water meters, equipped with updated technology that will improve how your water meter readings are collected.

The current water meters have a typical life of 15 to 20 years. Most of these devices are approaching their end of life and are being proactively replaced to ensure reliable meter reading and continued billing accuracy.

The meter replacement will not affect your water service, utility bill, billing schedule or how you receive your bill. The costs to conduct this work are accounted for in current water utility rates.

Meter replacements will start in October 2025 in Ward 8, in the communities of Altadore, Bankview, South Calgary and Upper Mount Royal. Installations in the other communities in Ward 8 and the remaining wards in Calgary will follow the time periods shown below.

When it's time to book your appointment you will receive a letter from The City containing important instructions, including an online booking access code, to book your appointment at a time that is convenient for you.

KTI Utility Services is The City’s authorized contractor for water meter installations and will require access to your property to complete the installation.

The KTI technician will need access to your existing water meter and main shut-off valve. This is typically in the basement where your water service lines come into your property.

• Ensure an adult (18+ years) is available to provide access.
• Ensure your water meter and shut-off valve are accessible.
• Ensure the path to and the area around your main water shut-off is clear and there’s room for the technician to work.
• It is recommended that the homeowner check that their water shut-off valve is working. If the valve is stuck, this may require a longer time to exchange the meter or require additional visits.

A KTI technician will arrive within your scheduled time slot. The technician will be wearing a KTI Utility Services uniform, have photo ID, and arrive in a marked company vehicle

• If you want to verify the technician’s identity, please contact KTI Utility Services directly at 1-833-543-8807.
• The technician will require access to your property to complete the installation. 
• It will take approximately 45 minutes to complete the installation.
• Water may be briefly shut off 10 to 15 minutes during the installation.
• Check the meter within the first 24 hours following the installation.
  • Property owners are encouraged to check their meter within the first 24 hours following the installation. In the rare situation that a problem is detected, please contact KTI Utility Services at 1-833-543-8807.

The updated meters use modern technology to send water meter readings to The City frequently throughout the day, increasing meter reading efficiency.

Currently, we collect water meter readings using a drive-by system where meter readers drive by your residence or business to gather digital reads of your monthly water use.

The new meters make this unnecessary since the modernized technology sends water meter readings remotely to The City. This will also help improve our customer service around billing inquiries, leak detection and support you in water conservation efforts.