Water meter installation
Water meters measure the consumption of water by residents and businesses for the purpose of billing and water management. You only pay for the water you use, and you can track your usage, which makes it easier to conserve water.
Nearly all Calgary homes have water meters installed as part of the Water Utility Bylaw 40M2006. The City of Calgary supplies water meters to properties and will replace them at no charge when the meter has reached the end of its lifecycle.
Having a water meter installed is simple. Both the meter and installation are free of charge and all new properties require a water meter as per the Water Utility Bylaw 40M2006.
Water Meter Replacement Program
Between 2025 and 2030, we’ll be replacing all residential and business water meters across the city. These meters are nearing their end of service life and are being proactively replaced to ensure reliable meter readings and continued accurate billing.
Installation requirements
When connecting water service to a property, homeowners and their contractors are required to comply with all the provisions of the Utility Site Servicing Bylaw (33M2005). The installation of a water meter is also required but the presence of water meter does not imply that all the conditions in the Utility Site Service Bylaw have been met.
The link to the bylaw can be found here.
Residential customers
Frequently asked questions
I no longer wish to pay a flat rate for my water and would like to have a water meter.
- Contact the ENMAX Customer Care Center to discuss or contact 311 to book an appointment.
I moved into a previously occupied home that does not have a water meter and would like one installed.
- Contact the ENMAX Customer Care Center to discuss or contact 311 to book an appointment.
My newly constructed home does not have a water meter installed.
- Contact the ENMAX Customer Care Center to discuss or to set up your billing.
- Contact 311 and request a water meter installation for your new home.
To prepare for your water meter installation:
- Locate the main water shut-off valve in your basement.
- The valve is located on a pipe that comes out of your basement floor.
- The valve usually has a coloured, round or straight handle.
- Clear the area around this valve so installers have full access.
Commercial/multifamily and new home construction
If you are a developer and have a new home, commercial or multifamily project that requires a water meter, please contact 311 to book an appointment or discuss your installation needs.
To better serve you and insure that your installation is efficient, advance notice of the need for spacers, large, or multiple meters for a development is appreciated.
Water meter installation specification sheets
These documents illustrate the requirements needed for a water meter setting including lay lengths.
Utility billing for the new meter after installation
Once a water meter is installed there could be a delay in the charges for water, wastewater and stormwater on your ENMAX utility bill.
This delay could take one to two billing cycles before the updated meter information appears on your bill. Please note: this can result in a balance owed that is higher than normal. There are billing options available to avoid a large utility bill.
For billing questions and assistance, contact ENMAX online or call 403-310-2010.
The City contracts ENMAX to provide billing and customer care for water services. ENMAX reads the water meters, produces the bills and provides customer care services on The City’s behalf.
The City contracts ENMAX to provide billing and customer care for water services. ENMAX reads the water meters, produces the bills and provides customer care services on The City’s behalf.