Information | Scheduled system upgrade - May long weekend

Due to a scheduled system upgrade, some applications and documents on may not be available from 5 p.m. Friday, May 17 until 8 a.m. Tuesday, May 21. We apologize for any inconvenience.

Calgary Police Service

Volunteering with the Victim Assistance Support Team

The Calgary Police Service Victim Assistance Support Team (VAST) provides non-judgmental emotional support, a listening ear and practical assistance to victims of crime or tragedy. VAST is looking for suitable volunteers to become victim support advocates.


  • You must be at least 18 years of age;
  • You must be an excellent communicator and able to converse effectively in English;
  • You must be able to commit to a minimum of 5 hours per week;
  • You must be able to attend all required training sessions;
  • You must complete and pass an Enhanced Security Clearance Declaration and the application process.

Volunteer opportunities

All volunteers with the Victim Assistance Support Team work in the following programs:

  • The Call Centre: All Victim Support Advocates initiate phone contact with victims of personal crime or tragedy providing case and court updates and information; emotional support and referrals to community agencies for counseling, bereavement and other appropriate supports. The call centre is located in Police Headquarters, 5111 47th Street NE.
  • The Court Support Program: Upon completion of Advanced Training, Victim Support Advocates provide court orientation for victims and witnesses subpoenaed to testify and court accompaniment during preliminary hearings and trial.
  • The Crisis Response Program: Upon completion of Advanced Training, Victim Support Advocates provide immediate, on-scene crisis support to victims of crime and tragedy at the time of an incident.  Volunteers are required to sign up for three, 12-hour, "on call" shifts per month and must have a valid vehicle operator's license, and access to a vehicle is required. This program operates 24 hours a day, seven days a week.

Contact us

For more information about volunteering with the Victim Assistance Support Team, call 403-428-8398.

Call Centre operates Monday to Thursday 8 am to 10 pm and Friday 8 am to 5 pm.  The Unit is closed weekends and statutory holidays.


In an emergency always call 911

Non-emergency 403-266-1234