The vast majority of these concerns are dealt with informally, typically by explaining police procedures, facilitating an informal conversation between involved parties, or by the officer’s supervisor addressing the issue. These informal resolutions allow citizens to learn why officers responded the way they did and provide officers with immediate correction if they have made a mistake.
Around 14 per cent of conduct concerns require a formal investigation and disciplinary process to properly be resolved.
Professional Standards Section Annual Reports show how many complaints, concerns and compliments we receive each year. They also show how these files were addressed by the Professional Standards Section and Chief Constable: