The vast majority of these concerns are dealt with informally, typically by explaining police procedures, facilitating an informal conversation between involved parties, or by the officer’s supervisor addressing the issue. These informal resolutions allow citizens to learn why officers respond the way they do and provide officers with immediate feedback if they have made a mistake.
Around 10 per cent of misconduct concerns require a formal investigation and disciplinary process to properly be resolved.
To learn more about the process of reporting a concern or filing a formal complaint, please visit our concerns about misconduct page.
Annual Statistical Reports show how many complaints, concerns and compliments we receive each year. They also show how these files were addressed by the Professional Standards Section and Chief Constable: