Caution | State of local emergency renewed until May 24, 2021

Get Coronavirus (COVID-19) updates and information on closures, cancellations and service changes.

Coronavirus (COVID-19) updates View our closures and service changes
Calgary Police Service

Calgary Police Service Alarm Permits

New Online Portal

We are testing a new online portal for getting, renewing and updating alarm permits. If you need to apply for or renew a permit, please consider trying the portal and telling us about your experience!

Complete the two-question satisfaction survey and share your experience with us!

PLEASE NOTE: Due to COVID and short staffing issues at this time, we are experiencing a backlog in processing permit applications and renewals.

Document Processing Information as of May 3, 2021:

Permit Renewals

Due Date: March 31, 2021    Received on: February 22, 2021

NOTE: We process renewals in order of due date and then received on date

New Permit Applications

Received on: April 25, 2021

NOTE: We process new applications in date received order

As such, at this time we will not be returning emails or phone calls regarding the status of payment for permit applications or permit renewals. If you have submitted your payment a minimum of 2-weeks prior to the date indicated above, please provide the date you submitted your payment in in your email or voice mail and we will do our best to get back to you as soon as possible.

The Calgary Police Service Alarm Bylaw Unit and the City of Calgary Alarm Services Bylaw 31M95 promote the responsible use of alarm systems. A valid and subsisting alarm permit must be issued for each alarm system in use at a premises. Please see the city of Calgary's  Alarm Services Bylaw (31M95)  for more information.​

The issuance of alarm permits to residential and commercial premises and the collection of associated fees for false alarm penalties is administered and managed by the Alarm Bylaw Unit. The Unit can be contacted at 403-428-8336 or by email at

Bylaw News

A phased-in approach to revise the current Alarm Bylaw and how and when officers respond to alarm calls was approved in 2016. For more information, please read Information for CPS Permit Holders.

Permit Registration Requirements

** Note:  The permit application and/or renewal fee is the responsibility of the premises owner and the Calgary Police Service will NOT accept payments for applications or renewal payments from alarm agencies unless accompanied by a signed authorization form from the permit holder. Permit registration and annual renewal fee:

  • $15 residential permits
  • $20 commercial (including financial, school, show home) permits

​​​​Obtaining a new alarm permit

To obtain your Alarm Permit, please complete the Alarm Permit Application  and return to Calgary Police Service via any method indicated below (Submitting your application or renewal).

​Renewing an existing alarm permit

Existing permit holders will receive an alarm permit renewal notice annually in the mail prior to the month their original permit was first issued. In order to ensure the Calgary Police Service has the most up-to-date information, please cross out any incorrect detail/s on the notice and write in the correct information or fill in missing detail/s. For commercial/financial/school premises please ensure a contact name and email address is noted as well as hours of operation for each day of the week.

* Important: Keyholder information is mandatory. Unless you utilize a guard service, the Calgary Police Service requires a minimum of two non-resident keyholders on file. Keyholder responsibilities are listed in the Alarm Services Bylaw 31M95, Section 25.11 (Notice of Contact Persons).

Submitting your application or renewal

Once your permit or renewal has been completed, please submit the paperwork, along with the applicable registration/renewal fee, using one of the following methods:

Mail cheque or money order payable to Calgary Police Service via Canada Post to:

Calgary Police Service
Alarm Bylaw Unit #609
5111 47 St. N.E.
Calgary, Alberta
T3J 3R2

 Drop off and make payment at:

Westwinds building (5111 – 47 St NE)

• Cash, debit/credit, cheque or money order accepted
• Mon, Tue, Thu, Fri 8 am - 3:30 pm, Wed 10 am - 3:30 pm (closed statutory holidays)

Any Calgary Police district office
• Debit/credit, cheque or money order accepted
• Locations and hours of operation ​​

False alarm penalty notices

The Calgary Police Service is responsible for processing false alarm penalties associated with false alarms.  Alarm calls where the Calgary Police Service has attended are reviewed daily and a false alarm penalty notice is sent to the alarm agency for any false alarms. See paying your false alarm penalty for more information.

For alarm agencies

​​The Alarm Agency Information Package has details on our most frequently asked questions regarding registering, requesting dispatch, false alarms and penalties, reviews, suspensions, etc.


In an emergency always call 911

Non-emergency 403-266-1234