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Citizen Satisfaction Survey Results





Download the 2018 full report PDF



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Citizen Satisfaction Survey Results

Download the 2018 full report PDF

Since 1997, The City of Calgary has conducted its annual Citizen Satisfaction Survey to ask Calgarians how satisfied they are with City performance, programs, services, and overall quality of life in Calgary.

Annual survey findings provide a performance-based report for Council, Administration, and the public, and serves as an important tool for examining the larger picture of understanding the needs and perceptions of Calgarians and identifying areas for improvement.

Additionally, tracking citizens' perceptions over time allows for comparison against previous years' findings and benchmarking against established municipal norms from other Canadian municipalities.


2018 Results Highlights

Quality of Life
Calgarians are positive about quality of life in Calgary: 86 per cent of Calgarians say their quality of life is 'good,' a slight increase from 2017.

Additionally, almost one-half (49%) of Calgarians say that quality of life has 'stayed the same' in the past three years, while slightly more than two-in-ten (22%) say quality of life has 'improved,' a two per cent increase from the fall of 2017.
Issue Agenda
When it comes to what Calgarians think are the most important issues facing their community, and the issue they feel should receive the greatest attention from local leaders, infrastructure, traffic and roads remains at the top of the citizen issue agenda, unchanged from last year. Transit also continues to hold second place in the issue agenda, while crime, safety and policing is a solid third.
City Programs and Services
With 77% of Calgarians saying they are satisfied with the overall level and quality of services and programs provided by The City, overall satisfaction with City services and programs remains high.
Value for Taxes
Overall, 59% of Calgarians give The City a 'good value' rating for the value of their property tax dollars in 2018, on par with fall 2017 findings.

Calgarians remain divided in their preferences for tax increases versus service cuts: one-half (52%) say they support tax increases to maintain or expand services while (43%) support cutting services to maintain or reduce taxes.

2018 Ward Summaries

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Additional Resources


Media Information

Additional resources for media are available in City newsroom.

​​Go to City newsroom​​ 


Additional Research Reports

Access Citizen Satisfaction Survey reports from previous years via the Research and Engagement Library. 

​​Go to Research & Engagement Library​​ 


Citizen View Panel

To provide input into City programs and services on an ongoing basis, join Calgary's online panel. 

​​Go to Citizens' View​​


Toolkit for Teachers

A teacher's guide is available to help students understand how surveys can be used to gauge citizen satisfaction and help decisions about City services.