Planning Services Centre Live Chat
Terms and Conditions
Disclaimer: This information has no legal status and cannot be used as an official interpretation of the various bylaws, codes and regulations currently in effect. The City of Calgary accepts no responsibility to persons relying solely on this information. Web pages are updated periodically.
Please note: In order to assist you sooner, we have the ability to view your message as you are typing it in the LiveChat Service prior to it being sent to us for review. However, if you do not send the message, it will not be archived.
We encourage respectful conversations. We will not tolerate rude, offensive and disrespectful discussion.
Planning Services Centre
We are experiencing higher than normal volumes and longer wait times. We appreciate your patience while our agents answer your questions and review your applications.
If you are trying to reach us, please select only one method of contact for your inquiry. Multiple inquiry services at the same time can increase volumes and wait times. For applications, we encourage the use of our online system as the timelines for drop-off and online submissions are the same.
Monday - Friday*
8 a.m. - 4:15p.m. (Mountain Time Zone)
*closed on statutory holidays
COVID-19 changes to services