Remote Video Inspection (RVI) on Demand
Launching the Remote Video Inspection on Demand Tool
Proof of Concept
Launch the online tool by going to appointment.calgary.ca. The following page will appar:
Step 1: Select Branch
Select Remote Video Inspection.
Step 2: Select Service
Select the required inspection type
Step 3: Select Session
Select the next available time to be added to the queue.
- Regardless of the time selected, you will be contacted on a first come, first serve basis.
- Inspections will be completed Tuesday, Wednesday and Thursday between 11:00 a.m. and 3:30 p.m. (subject to change). You must book before 3:30 p.m. to receive your inspection.
- Do not create a booking for the following day, this is an on-demand service for the current day only - future bookings will be cancelled.
Step 4: Complete Contact Details
Complete the highlighted fields for an Inspector to contact you.
- Enter all the information requested. It is imperative that you enter your phone number in both sections (Mobile Number and in the larger text box along with Permit Number & Address associated with the permit). Please enure the number in the larger text box is the number you'd like to receive the callback to.
You have successfully joined the queue. An Inspector will call you as soon as one becomes available. If you are not available for the call, your ticket may be cancelled.
Frequently Asked Questions
For this phase of the pilot, Remote Video Inspections will be available Tuesdays, Wednesdays, Thursdays between 11 a.m. and 3:30 p.m. You must complete the online form before 3:30 p.m. to join the queue.
Contractors are put into the queue on a first come first serve basis.
As this is the first phase of the pilot, we do not have data to accurately predict wait times. We will provide updates as Remote Video Inspections on Demand evolves and we have more information to share. We expect very short wait times (15-30 mins) however we appreciate your patience as this is a pilot.
Our current platform is a pilot only accessible to select trade contractors. You will see “Planning Services Centre” under branch, however please only use “Remote Video Inspections” at this time.
Remote Video Inspections on Demand is first come first serve so regardless of timeslot you pick an inspector will call you as soon as they become available.
If you have passed the cut off for the day at 3:30 p.m. you may see times available for tomorrow. Future dated bookings will be cancelled. Please wait and join the queue the following day for on-demand, same day inspection.
Yes, you can book more than one inspection however you must complete the form for each required time.
If an inspector calls and there is no answer, you may get bumped down the queue however depending on service levels your inspection request may be cancelled.
If you have any additional questions or require support for RVI on Demand, you can contact us at 311 and be redirect to the Planning and Development Technical Assistance Centre (TAC) or contact TAC directly at 403-268-5311 or via email: